Help People Keep Their Benefits
Remind people to verify or update their contact information or report any changes:
Our page for people receiving medical or food benefits lists ways to send updates.
Help people update their contact information
OHP-certified Community Partners and
coordinated care organizations can do this.
Encourage people to open and respond to renewal letters
Encourage people receiving benefits to:
- Watch for mail from the state,
- Open the mail, and
- Respond to any requests for information quickly.
Use Free “Keep Covered” Campaign Material
Find resources to get people ready for benefit changes now: We have free material in 14 languages to help you tell OHP members how to protect their benefits.
- Fact sheets
- Table tents
- Social media: Please share regularly on your channels.
- Key messages: Please share in newsletters, emails, phone hold messages and more
Download and order free Keep Covered material >>
Order free printed copies shipped to you >>
Keep Covered newsletter shares the latest information about upcoming changes. It includes resources for partners who work with people receiving benefits.
Check the events calendar for:
- Upcoming workgroups,
- Training opportunities,
- Resources, and
- Benefit changes.
Join upcoming webinars and view past webinar material
Understand the changes for people with food benefits
Use these tools to help people understand changes that may happen with their benefits. Each tool has:
- Journey maps and scenarios about what people can expect to experience.
- Actions people can take.
- Resources people can use along the way.
Supplemental Nutrition Assistance Program (SNAP) for Higher Education Students (changes begin July 1, 2023)
SNAP for Able-bodied Adults without Dependents (ABAWD) (changes begin July 1, 2023)
Understand the changes for people with medical benefits
Oregon Health Plan and Long-Term Care: Learn about changes people will experience when they get their renewal letter (issued between April 2023 and January 2024).
Medical Renewals Operational Timeline: Learn what happens once renewals begin and continue into mid-2024. To see the major activities for any month in the timeline, click the month at the top of page 2.
Notice Guides: These guides explain renewal letters people may receive.
Unwinding the Federal Public Health Emergency: This March 2023 report to the Oregon Legislature explains how the state will complete renewals. It also summarizes changes that will occur once the COVID-19 Public Health Emergency ends.
Plans for Prioritizing and Distributing Renewals: This March 2023 report to the Centers for Medicare & Medicaid Services explains how Oregon will:
- Distribute renewals and
- Ensure members only lose coverage if they no longer qualify.