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Electronic Vaccine Card FAQ

General questions

What is an electronic vaccine card?

An electronic vaccine card is like your paper vaccine card. It contains the same information. However, it shows your vaccination data as a QR (quick response) code on your smartphone. The data comes from Oregon’s vaccination system. When you show someone your QR code, they can scan it. They will then only see the following:

  • Your name
  • Date of birth
  • Vaccination dates, and
  • Type of vaccine you received.

The QR code shows as an official card from the state.


Is this proof of my vaccination status?

It is proof of COVID-19 vaccinations you’ve received in Oregon at the time you requested for the electronic vaccine card. It will not list vaccinations you got:

  • Outside of Oregon, or
  • After you requested for the electronic vaccine card.

It is one of several options to share your COVID-19 vaccination status. You do not have to get an electronic vaccine card. The state has no plans to implement a mandatory passport system.


What if I need to replace my vaccination card?

The electronic vaccine card gives you an electronic copy of your COVID-19 vaccinations in Oregon. If you don’t have your paper vaccine card, you may print out your electronic card and use it. If you lose your electronic vaccine card, you can re-request to get another one from the system.


How long does it take for the system to connect the request to a card and send out a link?

Most of the time you should receive a response by email or text within a few minutes. However, we ask you to wait 24 hours before trying again or calling for help. – There can be delays based on the number of people who try to access the system at the same time.


I requested my electronic vaccine card be sent via email or mail, when will it arrive?

People who request a copy by email should get it within 24 hours. If it has been 24 hours and you did not receive the email, please check your junk mail folder before you request a new one.

If you asked for your card to be mailed to you, it should arrive within 2-3 weeks.

If there continue to be delays getting your electronic vaccine card, please contact the Oregon Immunization Program Help Desk at 800-980-9431.


What messages will I get from electronic vaccine card system?

When you request for an electronic vaccine card, you will get a response to your mobile phone or email (depending on which one you provide) with information about how to access your electronic vaccine card. If you give a mobile number, you authorize a one-time text and rates and charges from your mobile phone carrier may apply. If you do not wish to receive text messages from us, don’t use this service.

Privacy questions

What happens to my information after I share it?

Your electronic vaccine card shows the same information as your paper vaccine card. You can ask people who scan the QR code:

  • How they will use your data, or
  • If they will keep it.

Only you decide how and when to share your card. Your QR code does not include your address, phone number, social security number or immigration status.


Will my information remain private?

Yes. You choose who you share your QR code with. Anyone with access to your QR code will be able to see your electronic card. This card contains only:

  • Your name
  • Date of birth
  • Vaccination dates, and
  • Type of vaccine you received.

It does not include your address, phone number, social security number or immigration status. It only has the information included on your paper COVID-19 vaccination card. We will not share this information with other government agencies.

By law, information is confidential and can only be shared with authorized users.


How will information in the electronic vaccine card registration form be used?

When you register, we will match the information you submit with your vaccination card in Oregon’s vaccination system. The information you enter will not be saved for any other use. If you request a mailed copy of your electronic vaccine card the card of that request is kept for one year.


Will Oregon’s electronic vaccine card hold my entire vaccination history as well?

Oregon’s electronic vaccine card only has your COVID-19 vaccinations given in Oregon.


What information does someone see when they scan the QR (quick response) code?

The QR code stores:

  • Your name
  • Date of birth
  • Vaccination dates, and
  • Type of vaccine you received.

When you allow a person to scan the code they will see the information listed above.

Accessibility questions

Is Oregon’s electronic vaccine card system accessible to people with disabilities?

Oregon’s electronic vaccine card is designed to meet WCAG 2.1 AA standards. People with disabilities, including users of assistive technology can easily and effectively use the site.


I speak a language other than English; can I still access Oregon’s electronic vaccine card?

Yes. The electronic vaccine card system will adjust to the language your computer browser uses. You can also select any of the following from the language menu at the top of the web page:

  • English
  • Arabic
  • Chuukese
  • Hmong
  • Korean
  • Marshallese
  • Portuguese
  • Russian
  • Simplified Chinese
  • Somali
  • Spanish
  • Traditional Chinese
  • Vietnamese

What if I made multiple vaccination appointments for many people with the same phone number?

If you did so and are also a parent or guardian, enter the requests one at a time to receive separate links for each electronic vaccine card.


Can I get an electronic vaccine card without a smartphone, computer or internet access?

Yes. If you do not have access to a smartphone or computer, you can still use the electronic vaccine card system to request your information. You will need an email or mobile phone number to retrieve the card this way. However, once it displays you can print it or request a copy be mailed to you. If you don’t have access to a smartphone or computer, you can call the Oregon Immunization Help Desk for help at 800-980-9431.

Saving your card questions

How do I get my electronic vaccine card?

To get your electronic vaccine card, enter the following into the system:

  • Your name
  • Date of birth, and
  • The email or mobile phone number associated with your vaccination card.

You will then need to create a four-digit personal identification number (PIN). If your information matches the state’s card, you will get a text or email with a link to your electronic card. You will need to enter the PIN you created to view it. You can then choose to save it, email it, or print it.

Not sure how to fill out the form? Click here for a step by step video.


Can I save my electronic vaccine card on an iPhone?

Yes. You can save your electronic card to the Apple Health app if you have version 15 or higher. You can also take a screenshot of your electronic vaccine card and save it to your phone.


Can I save my electronic vaccine card on an Android device?

Yes. You can save your electronic card to Google Play if you have version 21.18 or higher and Android version 5. You can also take a screenshot of your electronic vaccine card and save it to your phone.


If I get another dose or a booster dose, does it show on my electronic vaccine card?

The electronic COVID-19 card shows all doses you have had in Oregon at the time you request the card. If you receive other doses after you have a QR (quick response) code, you will need to update your code by making another request.

It may take three to seven days after you have a dose for the card to show up in the system.

Troubleshooting questions

What if I request and my electronic vaccine card is not found?

There could be several reasons your card is not found.

  • Only vaccinations given in Oregon are in our system. Doses from other states are not in Oregon’s system.
  • Vaccinations given by federal agencies, such as the Department of Defense or the Department of Veterans Affairs are not included in our system. Please contact those agencies to get your cards.
  • Your information needs to match what is in Oregon’s vaccination system. Your vaccination card may not be found if the information you enter doesn’t match exactly to the system. The vaccination system can’t accept any special characters. For example, the system can’t accept accents or umlauts. If your name includes special characters, leave them out. You can try to request again with a different email or mobile number. You can also contact your vaccination provider to make sure they sent your correct information to the Oregon vaccination system.

If your card is still not found, you can:


What if my electronic vaccine card isn’t right?

Your immunization card in the system may need to be corrected or updated. Call the Immunization Help Desk at 800-980-9431 to get help researching your card in Oregon’s immunization system.


Can I reset my PIN (personal identification number)?

No. You have 24 hours from the time you receive the link to enter your PIN and access your electronic vaccine card. The link expires after 24 hours. You can start over and create a new PIN at any time.

NOTE: Once you access your electronic card and save, print or email your QR code, your copy of your electronic vaccine card will not expire.


Why does my electronic vaccine card list a provider that is different from my CDC vaccine card?

People who received their vaccine at mass vaccination sites or community events will see the name of the vaccinating provider listed on their electronic vaccine card. For example, Salem Health partnered with Safeway Pharmacy for many of their vaccination sites. Even though Safeway Pharmacy may be listed on your CDC COVID-19 Vaccination card Card on your electronic COVID-19 vaccination card it may say Salem Health.

Feedback questions

How do I provide feedback on this application?

Please contact us by filling out our feedback form at this link. If you cannot use the form in your preferred language please email us at COVID.19@dhsoha.state.or.us


Need Help?

For questions and other assistance, contact:

Immunization Help Desk at 800-980-9431, follow the prompts to get assistance specific to the electronic vaccine card
Monday-Friday 9am-4pm
Closed state holidays