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COVID-19 Impacts

The Oregon Public Utility Commission (PUC) is hosting a series of workshops on the impacts of COVID-19 on utility customers. The workshop series explored recovery from the pandemic.

View the COVID-19 Impacts Final Report for information about the process and findings.

View the COVID-19 Commission Order (Order No. 20-324) authorizing Parties to enter into Stipulated Agreements. 

Link to docket summary for Docket No. UM 2114 - Investigation into the effects of the COVID-19 pandemic on utility customers.

Signed Commission Orders

Workshops & Events

Special Public Meeting UM 2114 Moratorium Update

When: Thursday, May 13, 2021 from 1:30 p.m. - 3:30 p.m. (via Teams)

Contact Michael Dougherty if you have questions about this meeting

PacifiCorp - ADV 1247/Advice No. 21-005 Workshop on Targeted Outreach for Residential Bill Assistance Program

When: Monday, April 26, 2021 from 1:30 p.m. - 3:00 p.m. (via Teams)

Contact Michael Dougherty if you have questions about this meeting

Avista Debt Relief Program Overview

When: Thursday, April 22, 2021 from 1:00 p.m. - 2:00 p.m. (via Teams)

Contact Michael Dougherty if you have questions about this meeting

Third Arrearage Management Programs (Paragraph 29)

When: Monday, April 12, 2021 from 1:30 p.m. – 4:30 p.m. (PT) - Link to meeting on Zoom
Agenda
Meeting Recording
Voluntary Program Summary
Presentations -
Avista Customer Outreach Presentation
Cascade Natural Gas' Big HEART Energy Assistance Outreach 
Idaho Power's AMP Program and Outreach Update 
Idaho Power's Project Share Presentation

Contact Michael Dougherty if you have questions about this meeting

UM 2114 Workshop on Energy Trust and Energy Efficiency (Paragraph 31)

When: Thursday, April 1, 2021 from 1:00 p.m. - 3:00 p.m. - Link to meeting on Zoom
Agenda
Meeting Recording
Workshop materials -

Contact Anna Kim if you have questions about this meeting

Commission Public Meeting - Residential Debt Relief Programs

When: Tuesday, March 23, 2021 starting at  9:30 a.m. (Expect Residential Debt Relief public hearings to start approximately 10:15) (PT) – Link to meeting on Zoom
Agenda
AMP Summary
Arrearage Management Plan Principles

View the press release announcing Commission approval of debt relief programs for investor-owned utilities.

PGE Debt Relief Program Overview

When: Tuesday, March 16, 2021 from 2:00 p.m. - 4:00 p.m. (via Teams)
PGE's Presentation

Commission Special Public Meeting - UM 2114 Investigation into the Effects of the COVID-19 Pandemic on Utility Customers

When: Tuesday, February 23, 2021 from 1:30 p.m. - 3:30 p.m. (PT) - Link to meeting on Zoom
Agenda - includes link to the meeting and dial-in information
Staff Report (Memo)
CAPO Comments 
AVISTA Comments 
NW  Energy Coalition Comments 
CUB's Comments 
Joint Utilities Comments 
CCC Comments 
CEP Comments 
Multnomah County Comments 
EMO Comments 
SBUA Comments
NAYA Comments

Moratorium Workshop (Paragraph 4)

When: Friday, February 12, 2021 from 9:30 a.m. - 11:30 a.m. (PT) - Link to meeting on Zoom
Agenda:

  • Staff's recommendations
  • Discussion
  • Next Steps

PacifiCorp's Bill Payment Assistance Program

When: Tuesday, February 9, 2021 from 11:00 a.m. - 12:00 p.m. (PT)
Agenda:

Second Arrearage Management Programs (Paragraph 29)

When: Monday, February 1, 2021 from 1:30 p.m. - 5:00 p.m. (PT)
Agenda
Meeting Recording
Presentations -
Avista
Cascade Natural Gas
NW Natural

Documents for the meeting -

Customer Eligibility Workshop (Paragraph 33)

When: Thursday, January 28, 2021 from 9:00 a.m. - 12:00 p.m. (PT)
Agenda (revised)
Meeting Recording

Documents for the meeting -


PGE Bill Assistance Workshop

When: Monday, January 11, 2021 from 1:00 p.m. – 5:00 p.m. (PT)
Filing

Arrearage Management Programs (Paragraph 29)

When: Thursday, December 17, 2020 from 2:00 p.m. - 5:00 p.m. (PT)
Agenda
Meeting Recording

Low Income Customer Enrollment (Paragraph 33)

When: Thursday, December 3, 2020 from 9:00 a.m. - 12:00 p.m. (PT)
Agenda 
Meeting Recording

Presentation - Low Income Assistance Programs - OHCS
Presentation - Low Income Bill Assistance Flow Chart - OPUC Staff
Presentation - Low Income Program Gas Utility Catagorial Eligibility - OPUC Staff

Workshop #6

When: Tuesday, September 15, 2020

Commission Workshop

When: Tuesday, September 8, 2020 from 1:30 - 4:30 p.m. (PT)

Agenda 
Meeting Recording 
COVID-19 Staff Report - DRAFT 

Comments:

Workshop #5

When: Thursday, September 3, 2020

Telecom Workshop #2

When: Wednesday, September 2, 2020

Water Utilities Workshop #1

When: Tuesday, September 1, 2020

Workshop #4

When: Wednesday, August 26, 2020

Workshop #3

When: Wednesday, August 12, 2020 from 8:30 a.m. - 12 p.m. (PT)

Agenda

Meeting Recording

Presentation - Rate and Regulatory Mechanisms

Presentation - Stakeholder Survey Results

Comments:

Data Workshop #2

When: Thursday, August 6, 2020 from 8:30 a.m. - 12:30 p.m. (PT)

Agenda

Meeting Recording

Telecom Workshop #1

When: Thursday, July 30, 2020 from 9 a.m.-12 p.m. (PT)

Format: Microsoft Teams (view the agenda for details)

Agenda

Meeting Recording

Workshop #2

When: Thursday, July 16, 2020 from 8:30 a.m.-12 p.m. 

Agenda

Meeting Recording

Comments:

Data Workshop

When: Wednesday, July 8, 2020 from 8:30 a.m. - 12 p.m. 

Agenda
Meeting Recording

Workshop #1 

Tuesday, June 30, 2020 from 1-5 p.m. 

Agenda

Meeting Recording

List of questions discussed at this workshop. Below are responses to these questions submitted in writing:


If you have questions about the workshops, contact Michael Dougherty. If you want to be included on the distribution list, email Mark Brown.







More In This Section


Overall Schedule
5/13/2021 - Special Public Meeting UM 2114 Moratorium Update
4/12/2021 - Third Arrearage Management Programs (Paragraph 29)
4/1/2021 - UM 2114 Workshop on Energy Trust and Energy Efficiency  (Paragraph 31)
3/23/2021 - Commission Public Meeting on Residential Debt Relief Programs
3/16/2021 - PGE Debt Relief Program Overview
2/23/2021 - Commission Special Public Meeting - Docket UM 2114 Update
2/12/2021 - Moratorium Workshop
2/9/2021 - PacifiCorp's Bill Payment Assistance Program
2/1/2021 - Second Arrearage Management Programs
1/28/2021 - Customer Eligibility Workshop
1/11/2021 PGE Bill Assistance Workshop
12/17/2020 - Arrearage Management Programs
12/3/2020 - Low Income Customer Enrollment Meeting
9/24/2020 - Commission Special Public Meeting
9/15/2020 - Final Report
9/15/2020 - Workshop #6
9/8/2020 - Commission Workshop
9/3/2020 - Draft Report
9/3/2020 - Workshop #5
9/2/2020 - Telecom Workshop #2
9/1/2020 - Water Utilities Workshop #1
8/26/2020 - Workshop #4
8/12/2020 - Workshop #3
8/6/2020 - Data Workshop #2
7/30/2020 - Data responses deadline
7/30/2020 - Telecom Workshop #1
7/16/2020 - Workshop #2
7/13/2020 - Deadline for additional data requests
7/8/2020 Data Workshop
6/30/2020 Workshop #1

Resources & Data
           Data that informed Utility
           Disconnect Data
           documents above:

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