Utility Service Complaints & Emergencies
If unable to resolve an issue with your utility service provider or you have a question, we can help.
* Please email if unable to reach a member of our Consumer Services Team by phone.
** To speak to a Consumer Services Representative in person, call 503-378-6600 to make an appointment.
Media & Public Records
Call 811 Before You Dig
for underground utility locate services at least two, and no more than 10 business days before you dig. If you have a complaint about this service, please submit your complaint online
Telephone Assistance Programs
Phone: 800-848-4442 or 503-373-7171
TTY: 800-648-3458 or 503-378-6962
*For in-person assistance at the PUC office, please send an email or call to make an appointment.
Administrative Hearings Division