Private Ambulance

Private Ambulance Companies

Jessica Klossen

jessica.klossen@state.or.us

Employees of private ambulance companies who receive calls from the public requesting transport for medical purposes are required to be certified as an Emergency Medical Dispatcher through DPSST. This page is intended to assist private ambulance companies in understanding employment, training and certification requirements for the Emergency Medical Dispatchers they employ.

The Criminal Justice Information Resource Inquiry System (IRIS) is available for companies and dispatchers to monitor their employment, training and certifications.

Each private ambulance company has it’s own hiring processes. For the purpose of employment in a certified position, a background investigation must be conducted to include at a minimum the information contained in OAR 259-008-0015 . How each company conducts the background is at their own discretion so long as it addresses the items listed in OAR.

More information about backgrounds can be found on our Backgrounds Page

All criminal dispositions where there was an adjudication, conviction, or plea of guilt or no contest occurring prior to a dispatcher being hired into a certified role must be reported to DPSST at time of hire on the F28 Criminal History Reporting form. DPSST will review the criminal history against the Pre-Employment Moral Fitness standards to determine if a professional standards case should be opened. If a case is opened, it will be reviewed by the Applicant Review Committee to determine if the dispatchers application for certification should be approved or denied based on the conduct and/or arrest.

Please visit our Pre-Employment Criminal Conduct Page to learn more about this process.

Submission of fingerprints allows DPSST to run a check for eligibility for certification and allows DPSST to be notified of any arrests that may occur. The State of Oregon utilizes FieldPrint for the submission of prints. Submission of forms to DPSST as well as scheduling an appointment for FieldPrint should be done as close to the same time as possible to avoid delays in processing. Private Ambulance companies must use FieldPrint to schedule a time to have a dispatchers fingerprints taken. Fees for fingerprints are the private ambulance company’s responsibility. Fingerprint fees are currently $40.00, the use of FieldPrint is $12.50.

Visit www.FieldprintOregon.com
Click on the “Schedule an Appointment” button.
Enter an email address under “New Users/Sign Up” and click the “Sign Up” button. Follow the instructions for creating a Password and Security Question and then click “Sign Up and Continue”.
Enter the Fieldprint Code: FPCJpaEMDDPSST
Enter the contact and demographic information required by the FBI and schedule a fingerprint appointment at the location of your choosing.
You will be asked for Payment for the FieldPrint Service ($12.50—subject to change)
At the end of the process, print the Confirmation Page. Take the Confirmation Page with you to your fingerprint appointment, along with two forms of identification.
If you have any questions or problems, you may contact FieldPrint customer service team by phone at: 1-877-614-4364 or by e-mail at: customerservice@fieldprint.com.

Once fingerprints are received by DPSST through FieldPrint, DPSST will invoice the private ambulance company for the fingerprint fees.

Private ambulance companies are required to report employment changes for dispatchers to DPSST within 10 days of the employment action.

Please visit our Hiring and Employment Changes pages for more information.

Dispatchers must successfully complete a DPSST Emergency Medical Dispatcher course or one that has been certified as equivalent by DPSST.

Please visit our Basic Training Page for DPSST training or our Course Equivalency page for vendors or agencies certified by DPSST as having equivalent EMD training.

Attending training does not mean you are certified in a public safety discipline. You may get a certificate of completion of training, but you must specifically apply for DPSST Basic Emergency Medical Dispatch Certification. Certification must be obtained within 18 months of hire.

More information about certifications can be found on our Basic Certifications Page.

Once certified an Emergency Medical Dispatcher must complete the following maintenance requirements:

Maintain current First Aid/CPR Certification at all times.
Complete 8 hours of training related to EMD annually, by December 31.

If either item above is not completed the dispatchers EMD certification could be suspended and the dispatcher will not be able to work in their certified role until it is reinstated.

Our Maintenance Requirements Page will give you more information about the requirements to maintain certification; and our Training Reporting page will help with submitting training to DPSST.

When an emergency medical dispatcher leaves employment, DPSST must review the separation to determine if there was misconduct which could lead to the dispatchers certification being reviewed by the Telecommunications Policy Committee and Board on Public Safety Standards and Training.

The F4s Personnel Action Separation form must be completed and submitted to DPSST within 10 days of separation. DPSST will review the separation reason and questions to determine if a professional standards case should be opened.

You can visit our Professional Standards page to learn more about the professional standards processes.

When an emergency medical dispatcher is arrested or receive a criminal citation to appear they must report the arrest to DPSST within 5 days of the arrest. DPSST will open a professional standards case and monitor the arrest through the courts. Once there is a plea of guilt or final disposition DPSST will review to determine if there was a moral fitness violation that would require review by the Telecommunications Policy Committee and Board on Public Safety Standards and Training.

You can visit our Professional Standards page to learn more about the professional standards processes.

Private Ambulance