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Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey Banner Books

Overview

Introduced by the Agency for Healthcare Research and Quality (AHRQ) in the mid-1990s, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey asks consumers and patients to report on and evaluate their experiences with health care.

OHA administers approximately 45,000 CAHPS health plan (Medicaid) surveys annually among its adult and child members. These surveys cover topics that are important to consumers and focus on aspects of quality that consumers are best qualified to assess, such as the communication skills of providers and ease of access to health care services.

The survey results help inform decisions for those involved with providing care to OHP members and to improve the quality of health care services. Several state quality measures are derived from the CAHPS survey as part of Oregon's 1115 Medicaid Demonstration waiver with CMS.

Members of each Coordinated Care Organization (CCO) in Oregon, as well as fee-for-service (FFS) members, are surveyed. The survey measures member satisfaction with the experience of care and gives a general indication of how well the health plan meets members' expectations. Reports for each CCO, FFS, and statewide results are available below.

Technical Guidance

Reports

  
AllCare 2013
AllCare 2014
AllCare 2015
AllCare 2016
AllCare 2017 (Adult)
AllCare 2017 (CCC)
AllCare 2017 (Child)
AllCare 2018 (Adult)
AllCare 2018 (CCC)
AllCare 2018 (Child)
AllCare 2019 (Adult)
AllCare 2019 (CCC)
AllCare 2019 (Child)
AllCare 2020 (Adult)
AllCare 2020 (Child)
Cascade Health Alliance 2013
Cascade Health Alliance 2014
Cascade Health Alliance 2015
Cascade Health Alliance 2016
Cascade Health Alliance 2017 (Adult)
Cascade Health Alliance 2017 (CCC)
Cascade Health Alliance 2017 (Child)
Cascade Health Alliance 2018 (Adult)
Cascade Health Alliance 2018 (CCC)
Cascade Health Alliance 2018 (Child)
Cascade Health Alliance 2019 (Adult)
Cascade Health Alliance 2019 (CCC)
Cascade Health Alliance 2019 (Child)
Cascade Health Alliance 2020 (Adult)
Cascade Health Alliance 2020 (Child)
Columbia Pacific 2013
Columbia Pacific 2014
Columbia Pacific 2015
Columbia Pacific 2016
Columbia Pacific 2017 (Adult)
Columbia Pacific 2017 (CCC)
Columbia Pacific 2017 (Child)
Columbia Pacific 2018 (Adult)
Columbia Pacific 2018 (CCC)
Columbia Pacific 2018 (Child)
Columbia Pacific 2019 (Adult)
Columbia Pacific 2019 (CCC)
Columbia Pacific 2019 (Child)
Columbia Pacific 2020 (Adult)
Columbia Pacific 2020 (Child)
Eastern Oregon 2013
Eastern Oregon 2014
Eastern Oregon 2015
Eastern Oregon 2016
Eastern Oregon 2017 (Adult)
Eastern Oregon 2017 (CCC)
Eastern Oregon 2017 (Child)
Eastern Oregon 2018 (Adult)
Eastern Oregon 2018 (CCC)
Eastern Oregon 2018 (Child)
Eastern Oregon 2019 (Adult)
Eastern Oregon 2019 (CCC)
Eastern Oregon 2019 (Child)
Eastern Oregon 2020 (Adult)
Eastern Oregon 2020 (Child)
FamilyCare 2013
FamilyCare 2014
FamilyCare 2015
FamilyCare 2016
FamilyCare 2017 (Adult)
FamilyCare 2017 (CCC)
FamilyCare 2017 (Child)
Fee For Service 2018 (Adult)
Fee For Service 2018 (CCC)
Fee For Service 2018 (Child)
Fee For Service 2019 (Adult)
Fee For Service 2019 (CCC)
Fee For Service 2019 (Child)
Fee For Service 2020 (Adult)
Fee For Service 2020 (Child)
Health Share 2013
Health Share 2014
Health Share 2015
Health Share 2016
Health Share 2017 (Adult)
Health Share 2017 (CCC)
Health Share 2017 (Child)
Health Share 2018 (Adult)
Health Share 2018 (CCC)
Health Share 2018 (Child)
Health Share 2019 (Adult)
Health Share 2019 (CCC)
Health Share 2019 (Child)
Health Share 2020 (Adult)
Health Share 2020 (Child)
Intercommunity Health Network 2013
Intercommunity Health Network 2014
Intercommunity Health Network 2015
Intercommunity Health Network 2016
InterCommunity Health Network 2017 (Adult)
InterCommunity Health Network 2017 (CCC)
InterCommunity Health Network 2017 (Child)
InterCommunity Health Network 2018 (Adult)
InterCommunity Health Network 2018 (CCC)
InterCommunity Health Network 2018 (Child)
InterCommunity Health Network 2019 (Adult)
InterCommunity Health Network 2019 (CCC)
InterCommunity Health Network 2019 (Child)
InterCommunity Health Network 2020 (Adult)
InterCommunity Health Network 2020 (Child)
Jackson Care Connect 2013
Jackson Care Connect 2014
Jackson Care Connect 2015
Jackson Care Connect 2016
Jackson Care Connect 2017 (Adult)
Jackson Care Connect 2017 (CCC)
Jackson Care Connect 2017 (Child)
Jackson Care Connect 2018 (Adult)
Jackson Care Connect 2018 (CCC)
Jackson Care Connect 2018 (Child)
Jackson Care Connect 2019 (Adult)
Jackson Care Connect 2019 (CCC)
Jackson Care Connect 2019 (Child)
Jackson Care Connect 2020 (Adult)
Jackson Care Connect 2020 (Child)
OHP Special Population 2014
OHP Special Population 2015
OHP Special Population 2016
PacificSource Central 2013
PacificSource Central 2014
PacificSource Central 2015
PacificSource Central 2016
PacificSource Central 2017 (Adult)
PacificSource Central 2017 (CCC)
PacificSource Central 2017 (Child)
PacificSource Central 2018 (Adult)
PacificSource Central 2018 (CCC)
PacificSource Central 2018 (Child)
PacificSource Central 2019 (Adult)
PacificSource Central 2019 (CCC)
PacificSource Central 2019 (Child)
PacificSource Central 2020 (Adult)
PacificSource Central 2020 (Child)
PacificSource Gorge 2013
PacificSource Gorge 2014
PacificSource Gorge 2015
PacificSource Gorge 2016
PacificSource Gorge 2017 (Adult)
PacificSource Gorge 2017 (CCC)
PacificSource Gorge 2017 (Child)
PacificSource Gorge 2018 (Adult)
PacificSource Gorge 2018 (CCC)
PacificSource Gorge 2018 (Child)
PacificSource Gorge 2019 (Adult)
PacificSource Gorge 2019 (CCC)
PacificSource Gorge 2019 (Child)
PacificSource Gorge 2020 (Adult)
PacificSource Gorge 2020 (Child)
PacificSource Lane 2020 (Adult)
PacificSource Lane 2020 (Child)
PacificSource Marion Polk 2020 (Adult)
PacificSource Marion Polk 2020 (Child)
PrimaryHealth of Josephine County 2013
PrimaryHealth of Josephine County 2014
PrimaryHealth of Josephine County 2015
PrimaryHealth of Josephine County 2016
PrimaryHealth of Josephine County 2017 (Adult)
PrimaryHealth of Josephine County 2017 (CCC)
PrimaryHealth of Josephine County 2017 (Child)
PrimaryHealth of Josephine County 2018 (Adult)
PrimaryHealth of Josephine County 2018 (CCC)
PrimaryHealth of Josephine County 2018 (Child)
PrimaryHealth of Josephine County 2019 (Adult)
PrimaryHealth of Josephine County 2019 (CCC)
PrimaryHealth of Josephine County 2019 (Child)
State Banner Book 2014
State Banner Book 2015
State Banner Book 2016
State Banner Book 2017 (Adult)
State Banner Book 2017 (CCC)
State Banner Book 2017 (Child)
State Banner Book 2018 (Adult)
State Banner Book 2018 (CCC)
State Banner Book 2018 (Child)
State Banner Book 2019 (Adult)
State Banner Book 2019 (CCC)
State Banner Book 2019 (Child)
State Banner Book 2020 (Adult)
State Banner Book 2020 (Child)
Trillium 2013
Trillium 2014
Trillium 2015
Trillium 2016
Trillium 2017 (Adult)
Trillium 2017 (CCC)
Trillium 2017 (Child)
Trillium 2018 (Adult)
Trillium 2018 (CCC)
Trillium 2018 (Child)
Trillium 2019 (Adult)
Trillium 2019 (CCC)
Trillium 2019 (Child)
Trillium South 2020 (Adult)
Trillium South 2020 (Child)
Umpqua Health Alliance 2013
Umpqua Health Alliance 2014
Umpqua Health Alliance 2015
Umpqua Health Alliance 2016
Umpqua Health Alliance 2017 (Adult)
Umpqua Health Alliance 2017 (CCC)
Umpqua Health Alliance 2017 (Child)
Umpqua Health Alliance 2018 (Adult)
Umpqua Health Alliance 2018 (CCC)
Umpqua Health Alliance 2018 (Child)
Umpqua Health Alliance 2019 (Adult)
Umpqua Health Alliance 2019 (CCC)
Umpqua Health Alliance 2019 (Child)
Umpqua Health Alliance 2020 (Adult)
Umpqua Health Alliance 2020 (Child)
Western Oregon Advanced Health 2013
Western Oregon Advanced Health 2014
Western Oregon Advanced Health 2015
Western Oregon Advanced Health 2016
Western Oregon Advanced Health 2017 (Adult)
Western Oregon Advanced Health 2017 (CCC)
Western Oregon Advanced Health 2017 (Child)
Western Oregon Advanced Health 2018 (Adult)
Western Oregon Advanced Health 2018 (CCC)
Western Oregon Advanced Health 2018 (Child)
Western Oregon Advanced Health 2019 (Adult)
Western Oregon Advanced Health 2019 (CCC)
Western Oregon Advanced Health 2019 (Child)
Western Oregon Advanced Health 2020 (Adult)
Western Oregon Advanced Health 2020 (Child)
Willamette Valley Community Health 2013
Willamette Valley Community Health 2014
Willamette Valley Community Health 2015
Willamette Valley Community Health 2016
Willamette Valley Community Health 2017 (Adult)
Willamette Valley Community Health 2017 (CCC)
Willamette Valley Community Health 2017 (Child)
Willamette Valley Community Health 2018 (Adult)
Willamette Valley Community Health 2018 (CCC)
Willamette Valley Community Health 2018 (Child)
Willamette Valley Community Health 2019 (Adult)
Willamette Valley Community Health 2019 (CCC)
Willamette Valley Community Health 2019 (Child)
Yamhill CCO 2013
Yamhill CCO 2014
Yamhill CCO 2015
Yamhill CCO 2016
Yamhill CCO 2017 (Adult)
Yamhill CCO 2017 (CCC)
Yamhill CCO 2017 (Child)
Yamhill CCO 2018 (Adult)
Yamhill CCO 2018 (CCC)
Yamhill CCO 2018 (Child)
Yamhill CCO 2019 (Adult)
Yamhill CCO 2019 (CCC)
Yamhill CCO 2019 (Child)
Yamhill CCO 2020 (Adult)
Yamhill CCO 2020 (Child)

Questions?

Please contact:
Jen Davis, MBA
Policy Analyst