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Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey Banner Books

Welcome

Introduced by the Agency for Healthcare Research and Quality (AHRQ) in the mid-1990s, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey asks consumers and patients to report on and evaluate their experiences with health care.

OHA administers approximately 45,000 CAHPS health plan (Medicaid) surveys annually among its adult and child members. These surveys cover topics that are important to consumers and focus on aspects of quality that consumers are best qualified to assess, such as the communication skills of providers and ease of access to health care services.

The survey results help inform decisions for those involved with providing care to OHP members and to improve the quality of health care services. Several state quality measures are derived from the CAHPS survey as part of Oregon's 1115 Medicaid Demonstration waiver with CMS.

Members of each Coordinated Care Organization (CCO) in Oregon, as well as fee-for-service (FFS) members, are surveyed. The survey measures member satisfaction with the experience of care and gives a general indication of how well the health plan meets members' expectations. Reports for each CCO, FFS, and statewide results are available below.

Technical Guidance

Read the data profile to learn the basics about the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey 

Current Reports

2022 Statewide Report (Adult)      2022 Statewide Report (Child)


  
  
AllCare 2022 (Adult)Adult
Cascade Health Alliance 2022 (Adult)Adult
Columbia Pacific 2022 (Adult)Adult
Eastern Oregon 2022 (Adult)Adult
Fee For Service 2022 (Adult)Adult
Health Share 2022 (Adult)Adult
InterCommunity Health Network 2022 (Adult)Adult
Jackson Care Connect 2022 (Adult)Adult
PacificSource Central Oregon 2022 (Adult)Adult
PacificSource Gorge 2022 (Adult)Adult
PacificSource Lane 2022 (Adult)Adult
PacificSource Marion Polk 2022 (Adult)Adult
State Banner Book 2022 (Adult)Adult
Trillium North 2022 (Adult)Adult
Trillium South 2022 (Adult)Adult
Umpqua Health Alliance 2022 (Adult)Adult
Western Oregon Advanced Health 2022 (Adult)Adult
Yamhill CCO 2022 (Adult)Adult
AllCare 2022 (Child)Child
Cascade Health Alliance 2022 (Child)Child
Columbia Pacific 2022 (Child)Child
Eastern Oregon 2022 (Child)Child
Fee For Service 2022 (Child)Child
Health Share 2022 (Child)Child
InterCommunity Health Network 2022 (Child)Child
Jackson Care Connect 2022 (Child)Child
PacificSource Central Oregon 2022 (Child)Child
PacificSource Gorge 2022 (Child)Child
PacificSource Lane 2022 (Child)Child
PacificSource Marion Polk 2022 (Child)Child
State Banner Book 2022 (Child)Child
Trillium North 2022 (Child)Child
Trillium South 2022 (Child)Child
Umpqua Health Alliance 2022 (Child)Child
Western Oregon Advanced Health 2022 (Child)Child
Yamhill CCO 2022 (Child)Child

CAHPS Archive

Contact

Questions? Please contact:
Jen Davis, MBA
Policy Analyst