Welcome
Introduced by the Agency for Healthcare Research and Quality (AHRQ) in the mid-1990s, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey asks consumers and patients to report on and evaluate their experiences with health care.
OHA administers approximately 45,000 CAHPS health plan (Medicaid) surveys annually among its adult and child members. These surveys cover topics that are important to consumers and focus on aspects of quality that consumers are best qualified to assess, such as the communication skills of providers and ease of access to health care services.
The survey results help inform decisions for those involved with providing care to OHP members and to improve the quality of health care services. Several state quality measures are derived from the CAHPS survey as part of Oregon's 1115 Medicaid Demonstration waiver with CMS.
Members of each Coordinated Care Organization (CCO) in Oregon, as well as fee-for-service (FFS) members, are surveyed. The survey measures member satisfaction with the experience of care and gives a general indication of how well the health plan meets members' expectations.
OHA is working to streamline web content in alignment with web retention and digital accessibility policies. For the most current CAHPS data, please utilize the CCO Quality Metrics Annual dashboards.
Historical CAHPS banner books have been removed and archived. To request historical information, please reach out to staff at metrics.questions@odhsoha.oregon.gov.
Current CAHPS Survey
From March - June 2025, OHA will field the annual CAHPS survey via mail, web, and phone. Please see the information sheets below for more details.
Technical Guidance
Read the
data profile to learn the basics about the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey.