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Annual Performance Measures & Budget

OBOP Strategic Plan


The Oregon Board of Pharmacy serves to promote and protect public health, safety and welfare by ensuring high standards in the practice of pharmacy and through effective regulation of the manufacture and distribution of drugs.  


All Oregonians have equitable access to medication and pharmacy services, provided safely and conveniently, through a network of highly skilled and dedicated Pharmacists, Interns and Pharmacy Technicians along with a well-regulated manufacturing and distribution network.

Equity Statement

The Oregon Board of Pharmacy is committed to Diversity, Equity, Inclusion, and Belonging (DEIB) within its organization and for the public it serves. This commitment is reflected in board membership, agency staffing, the services provided, and its efforts to promote patient safety and ensure access to quality pharmacy care. Our actions, outlined in our DEIB and Affirmative Action Plans, demonstrate this commitment. 

The following principles guide our approach:

  • Promote a welcoming, safe, and inclusive culture for people of all backgrounds
  • Foster an inclusive environment where all current and prospective licensees and registrants receive fair and unbiased service from the agency staff and board
  • Advance Diversity and Equity in access through culturally responsive service delivery that addresses the changing climate within the pharmacy profession
  • Ensure all patients needing pharmacy services are able to receive safe and timely access to medications, regardless of place of residence, economic or social status, physical ability, ethnicity, or gender identity


These values reflect both how our Board and staff strive to conduct ourselves, and the behaviors we seek to instill across the practice of pharmacy in Oregon.

Equity  Each individual and group are valued, respected, and treated fairly ensuring equal access to medications and support for their unique and diverse requirements.

Service - We deliver a consistent standard of excellence in all work and respond promptly to the needs of patients, Licensees, Registrants, providers and partners.        

Safety We are committed to protecting the health, safety and welfare of the public. Safety is the foundation of the board's Mission.

Adaptability We are open to new ideas and to responding to the changing needs and challenges in the field of healthcare and pharmacy.

Integrity & Accountability Transparency and honesty govern the board's work. We accept responsibility for our actions, products, decisions, and policies. 

Professionalism We are committed to promoting excellence in pharmacy practice through expertise, commitment, and competence.

Key Performance Measures (KPMs)

Annual Performance Progress Reports are reviewed and approved by the legislature as part of the budgeting process. The Board has five approved annual key performance measures (ORS 291.110) including: 

  • Percent of inspected pharmacies that are in compliance annually
  • Percentage of individual and facility licenses that are issued within 30 days
  • Percent of pharmacies inspected every two years
  • Average number of days to complete an investigation from complaint to board presentation 
  • Percent of customers rating their satisfaction with the agency's customer service as "Good" or "Excellent" 
    • Overall customer service, timeliness, accuracy, helpfulness, expertise & availability of information
  • Board Best Practices - Percent of total best practices met by the Board

Budget Information