An official website of the State of Oregon
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Don't pay it yet! First make sure your providers know to bill OHP or your private insurance.
Note: If you signed an
Agreement to Pay for services that OHP does not cover, you
do have to pay the bill. These steps apply only to services that OHP covers. Your providers must tell you whether services are covered by OHP before they give them to you.
Note all the health coverage you had at the time of your visit, including your OHP. Give the provider's office all your ID numbers, including your Oregon Health ID, CCO member ID and private health insurance ID. Ask staff to bill these resources.
State your Oregon Health ID number. Say that a provider is billing you for a service that OHP covers.
You can appeal the decision. To do this, call or write to your CCO or insurance company.
Your CCO, private health insurance or OHP will tell you if you need to pay the bill. If they tell you that you don't need to pay, call the provider to make sure they know.
Please follow steps 1 through 4 above. Your CCO can help with collection agency bills. Be ready to tell them:
You also may call a lawyer or the Public Benefits Hotline at 800-520-5292 (TTY 711) for legal advice and help. There are consumer laws that protect you when you are wrongly billed while an OHP member.
Words to know
CCO member handbook or the
OHP Handbook (pages 38 through 40).
We want to make sure you have the information you need.
Talk to your CCO
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