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Notice Under the Americans with Disabilities Act (ADA)

OHA Request for Modification Policy

Oregon Health Authority (OHA) will not discriminate against qualified individuals on the basis of disability in its services, programs, or activities as required by Title II of the Americans with Disabilities Act of 1990 (ADA) and its amendments.


OHA does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Opportunity Commission under Title I of the ADA.

Effective Communication

OHA will generally, upon request, provide appropriate aids and services for effective communication to qualified persons with disabilities so they can participate equally in OHA programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures

OHA will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in OHA offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of OHA, should make a request as soon as possible but no later than 48 hours before the scheduled event by contacting:

Oregon Health Authority
Office of Equity and Inclusion
421 SW Oak Street, Suite 750
Portland, OR 97204
Phone: 971-673-1240
TTY: 711
Fax: 971-673-1128

The ADA does not require OHA to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of OHA is not accessible to persons with disabilities should be directed to the Executive Manager of Diversity, Inclusion and Civil Rights.

OHA will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Complaint Procedure

File a Complaint on the Individual (Public) Civil Rights page.