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Member Material Submission and Review

What to Submit to Oregon Health Authority for Review

Before sharing with OHP members, coordinated care organizations (CCOs) must submit the following material to Oregon Health Authority (OHA) using the CCO Contract Deliverable Portal (login required). 

All member material, whether submitted or not, must meet state and federal member material requirements. Visit the Member Material Requirements page for where to find requirements, and the resources CCOs can use to help ensure material meets these requirements.

Submission needed for OHA review and approval:

  • All Provider Termination materials, per 42 CFR 438.10(f)(1). This includes any letters, text messages, phone scripts or other materials related to any contracted provider termination or closure. 
    • Important: All provider terminations must be submitted, including the specific notice that will be sent with provider detail. We are noting this as we most often receive templates without specific information or templates only related to DSN Material Changes.
  • All Marketing materials, per 42 CFR 438.104(c). Please use the Marketing Checklist before submitting your documents. 
  • Separate Contract Deliverables, including but not limited to: Member Handbooks, Denial notices, Annual letters and Welcome Packets, Notices of Nondiscrimination and Language Access, Health Risk Assessments. 
Materials not listed above do not need to be submitted to OHA for review, unless specifically requested via Admin Notice.

Important: CCOs are still responsible for ensuring all materials meet compliance with state and federal requirements, including language access taglines, accessibility, and readability requirements. OHA recommends using the Checklist for OHP Member Materials to review your materials internally. 
  • Reminder: Language Access taglines must be included in the Top 15 non-English languages in Oregon if the material is called out in 45 CFR § 92.11.

Member Material Review Timelines

To learn more about the submitting member material, please refer to the Member Material Submission Guide.

  • Regular submissions are reviewed within 45 days. 
  • Expedited submission are reviewed within 15 days. Criteria: Urgent needs that affect members, such as changes to provider networks.
  • Emergency submissions are reviewed within 4 days. Criteria: Public health emergencies such as wildfires, floods, or any emergent needs.