Oregon 988 Dashboard
Welcome
Welcome to the Oregon 988 Dashboard. This resource details use of the 988 Lifeline in Oregon from July 2022 to the date of last refresh, including:
- Total monthly contacts made by Oregonians by phone, text and chat
- Duration of typical 988 conversation
- Who is calling 988?
- What issues are brought up during the contact? What are the outcomes?
- What's the answer rate for all contacts? Is Oregon meeting national standards to respond to all contacts?
Please note: the data in this dashboard is continually evolving as improvements in collection and processing are made. The dashboard is updated monthly to reflect the progression of 988 and services provided.
Related data dashboards
For more information about suicide prevention and health statistics in Oregon, see the Suicide-Related Public Health Data Dashboard.
Data refresh schedule
Data is updated monthly by the 25th of the month
Data sources
Lines for Life and Northwest Human Services call center and answer rate data
Accessibility/Digital Accessibility
OHA welcomes all data consumers. This dashboard will be made available in an accessible alternative format upon request. You can get this document in other languages, large print, braille or a format you prefer free of charge. Please send requests or questions to
oregon988.feedback@odhsoha.oregon.gov
Questions? We want your input. Please email us at
Oregon988.Feedback@odhsoha.oregon.gov .
OHA's strategic goal is to eliminate health inequities in Oregon by 2030. OHA's definition of health equity is:
Oregon will have established a health system that creates health equity when all people can reach their full health potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances.
Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including Tribal governments, to address:
- The equitable distribution or redistribution of resources and power; and
- Recognizing, reconciling and rectifying historical and contemporary injustices.
The Behavioral Health Division is committed to addressing these disparities by:
- Intentional and ongoing engagement with communities most impacted by health inequities.
- Increasing statewide behavioral health housing capacity that aims to meet the unique and unmet needs of minoritized cultural communities.
- Addressing issues within the current system for disbursing funding by prioritizing smaller, culturally, and linguistically diverse organizations when funding opportunities are available.
- Collaboration with community partners to broaden our awareness and strengthen our ability to address health injustices throughout the state.
OHA's initiatives will be informed by and aligned with these priorities, ensuring that we effectively bridge gaps in service provision and promote equitable access to behavioral health housing services. OHA is committed to a holistic approach that not only expands care but also enhances the quality of care for all Oregonians, particularly those from communities most impacted by health inequities.
Contacts — defined as the sum of all calls, texts and chats—shown in this report exclude all hang up, silent and prank calls. Additionally, any calls less than a minute in duration are excluded from analysis.
Data in this dashboard only includes contacts to Oregon 988 centers. In addition to 988, Oregon counties independently operate local crisis lifelines which are an integral and valuable part of Oregon's behavioral health crisis system. Currently only data from 988 is available for this dashboard, but OHA may add additional information over time.
Oregon Health Authority suppresses any values fewer than 10 (shown as <10) to protect confidentiality.
Lines for Life (LFL)
- Statewide call center serving 34 counties
- Providing services to the National Suicide Prevention Lifeline since 2005
- Accepts contacts by call, text or chat
Northwest Human Services (NWHS)
- Regional call center serving Marion and Polk counties
- Providing service to the National Suicide Prevention Lifeline since 2018
- NWHS accepts calls and added text or chat (text and chat service began January 2025)
Definitions
- Contact: any phone call, text and chat to 988
- Suicide in progress: any contact who answers "yes" to the questions "Are you currently thinking of suicide?" and "Have you taken any action to harm yourself?"
Response Outcome Category Definitions
- Resolved with no additional support needed: The majority of people who reach out to 988 find the support they need through speaking with trained, empathetic crisis counselors. Finding human connection and space to speak with someone who listens is one of the most effective ways to resolve crisis.
- Resolved with additional resources/warmlines: 988 can help callers who are interested find local community resources, warmlines, useful websites, and other tools to help recover from and prevent future crisis.
- Resolved with follow-up scheduled: When people reach out to 988 in situations where there is high risk of suicide, 988 offers follow up calls to check back in and see if the caller needs any additional support .
- Resolved with dispatch: When people need immediate, in-person assistance 988 can request dispatch from Mobile Crisis Intervention Services (MCIS), Mobile Response and Stabilization Services (MRSS) or 911 dispatch, which may include law enforcement or emergency medical services (EMS). To learn more about how 988 works with dispatch see the 988 Best Practice Guide. https://988lifeline.org/professionals/best-practices/
- Self-Transport to Walk-in/Hospital: Sometimes people reach out to 988 for assistance finding their own local in-person support. 988 can help navigate visits to walk-in clinics, crisis stabilization centers, and emergency departments.
Acronyms
- NWHS: Northwest Human Services
- SAMHSA: The Substance Abuse and Mental Health Services Administration
988 is here to support anyone in Oregon during a mental health, substance use or other emotional crisis. You do not have to share any personal or demographic information to receive help.
People choose what they want to share, and many decide not to. OHA is currently working to create tables and visuals showing demographic information that some contacts voluntarily provide while contacting 988. Preliminary data will be included in Phase Three.
This information helps us better understand who is reaching out, but it is always optional. Because of this, OHA may publish this data on a case-by-case basis and provide reminders to the public and partners on data limitations.