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Strengthening Accountability

Transparency, Accountability and Belonging Initiative
Ensuring that promises made are promises kept, that we deliver on our commitments, and we admit early and readily our mistakes.

CBOs are important partners in helping OHA achieve its goals of eliminating health inequities buy 2030. Yet multiple CBOs have reported several challenges with OHA’s contracting process, including burdensome administrative requirements. To address these, OHA is now working to streamline the grant reporting process and expedite grant disbursements for CBOs.

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​As a mission-driven government agency, OHA must be responsive to the people it serves. Yet, the agency lacks a systematic method for recieving and responding to customer feedback. OHA has committed to standing up a technical solution for people to provide real-time feedback, which will allow the agency to improve service delivery, transparency and accountability.

Increase Agency accountability and stewardship of public dollars by launching a series of budgetary process improvements to be carried out by a newly established Financial Investment and Outcomes Office (FIOO). These changes include designing and implementing policy spend plans for all proposed investments across divisions; evaluating whether and to what extent investment allocations achieve specific policy objectives; and publishing budgetary impact reports, which clearly document the costs, outputs, and outcomes of major Agency initiatives.

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Establish and regularly assess Agency-wide measures of customer service, transparency, and accountability.

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Support OHA staff as the stewards of public dollars by promoting operational excellence in contract administration, including by stronger training requirements and evaluation.​

Provide consistent and clear education opportunities for all staff around equity-related training goals and develop a clear delivery plan of training content and schedule.”​

Establish an Agency-wide policy on improving responsiveness to internal and external outreach, incorporating those expectations into staff and manager performance reviews.

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Implementing a standard customer service measure across all OHA member-facing call centers and identifying methods to optimize customer service and improve the measure.
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View milestones and highlights

Contact us

Email us at oregonhealthforward@oha.oregon.gov