Quality Assurance (QA) and Quality Improvement (QI)

This page has resources and tools to help clinic staff conduct QA/QI activities.

QA/QI

Using Performance Measures to Track and Improve Quality of Care | QFP Guide: This section of the Quality Family Planning (QFP) Services Guide describes the use of performance measures to help identify weaknesses, prioritize opportunities, and identify what works and doesn’t work to drive quality improvement. Sub-sections include Determining Which Performance Measures are Needed; Implementing Measures and Interpreting the Data; and Using Data to Improve Quality.

Oregon Guidance for the Provision of High-Quality Contraception Services: A Clinic Self-Assessment Tool: Created by members of the Oregon Preventive Reproductive Health Advisory Council (OPRHAC), a collaborative of state, local, private and public health professionals, this tool is based primarily on the CDC MMWR Providing Quality Family Planning Services: Recommendations of the CDC and the U.S. Office of Population Affairs.

The Strategy and Resource Guide that accompanies the tool is intended to help clinic staff understand and meet the measures included in the tool. The guide offers definitions, strategies, resources and additional citations all related to the provision of high-quality contraception services.

Take the assessment and view the accompanying strategy and resource guide online at https://www.oregoncontraceptiontool.org; or

Download the printed tool and accompanying strategy and resource guide (pdf).

Contraceptive Access Quality Improvement Planning and Performance Tracking Workbook: This quality improvement plan template is designed to help sexual and reproductive health agencies create a strategic QI plan to increase contraceptive access. The plan includes a contraceptive care performance measure tracker and a run chart to observe trends in monthly data.

Contraceptive Access Assessment: Use this tool to assess access to the full range of contraceptive methods.

Client Feedback

Client Experience Survey, English | Spanish: RHCare Certification Requirement A.8.b requires agencies to ensure that end-user engagement, feedback, and data is used to inform and improve the provision of care. One way to receive such feedback is through a client survey. The RH Program created a client experience survey which includes the Person-Centered Contraceptive Counseling (PCCC) quality measures as well as questions related safety and comfort, interpretation services, and general demographics. Feel free to use this survey or use portions of it as part of your feedback process and/or quality improvement plans.

Client Survey Instructions: Coming soon! Instructions on when and how to administer the Client Experience Survey.