Step 1: Get to know your CCO
Most OHP members get their care from a local health plan called a coordinated care organization (CCO).
A CCO helps you use OHP in your area. It has a local group of providers like doctors, counselors, nurses, and dentists who work together near you.
New members will get a CCO about 2 weeks after they are approved for OHP.
Your CCO will send you a welcome letter and ID card. If you need to get care before you have a CCO, you can contact any provider that takes OHP.
Step 2: Pick your provider
Select a primary care provider. This is who you will see for regular visits, prescriptions, and care.
Your CCO can help you choose from its list of providers. That list includes doctors, nurse practitioners, and more.
Don’t forget to choose a dentist and a mental health provider. If you do not choose a primary care provider, your CCO may choose one for you.
It is also important to know where to go when you need care. When you feel sick, need a check-up, or a prescription, see your provider.
Go to urgent care when you need care today but can't see your provider. When you need care right now for a serious illness or injury, go to the emergency room.
Step 3: Make an appointment
Call your provider’s office to make an appointment. Make sure you tell them if you are a new patient. They will ask for your OHP ID number. Your OHP ID number is on your card.
Bring a list of questions to ask your provider. They will want to know about your family’s health history. They will also want to know about any prescriptions, vitamins, or other medicines you take.
You may need to go to the pharmacy after you meet with your provider. They could give you exercises or other advice to help you feel better.
Ask questions if you do not understand what to do next.
Need a ride? Keeping your appointments is important. If you need a ride, call your CCO. If you do not have a CCO, you can call
the OHP ride service in your area.