New to OHP

Welcome to the Oregon Health Plan!

Welcome to the Oregon Health Plan (OHP). OHP is free health coverage from the State of Oregon. People who meet income and other requirements can get OHP. OHP covers medical, dental, and mental health care. It also covers help with addictions.

New OHP members first get an approval letter, then an OHP welcome letter.

The welcome letter includes your Oregon Health ID card and information about your new health care benefits.
Please know that if you are approved for the Oregon Health Plan, but have not received your ID card, you are still covered for services. Your provider can access your OHP record.

Follow These Steps to Start Using Your OHP:

Step 1: Get to know your CCO

OHP has local health plans that help you use your benefits. These plans are called coordinated care organizations or CCOs.

Most OHP members are enrolled in a CCO. Your CCO:

Can help you get the care you need.
Works with providers like doctors, counselors, nurses, pharmacies and dentists near you.

Find your CCO's website, provider directory, dental plans, and more.

If you are new to OHP, your CCO will send you a welcome letter and ID card about two weeks after you get OHP.

If you need to get care before then, you can contact any provider that takes OHP.

Don't have a CCO?

You may not be in a CCO because you are new to OHP, have other insurance or have a medical reason for not using a CCO. If you are not in a CCO:

OHA pays for your care. This is called having an open card or fee-for-service.
You may have an OHP dental plan for your dental care. Find information about OHP dental plans.
You will need to find providers who accept open card and can bill OHA for services they provide.

If you want to enroll in a CCO, find your local CCO to see if they are accepting members. Ask OHP Client Services about your options.

Step 2: Pick a provider

A primary care provider is who you will see for regular visits, prescriptions and care. You can pick one, or your CCO can help you pick one.

Primary care providers can be doctors, nurse practitioners and more. Don’t forget to ask your CCO about a dentist, mental health provider, and pharmacy.

If you do not pick a provider you want to see, your CCO will pick one for you. Your CCO will send you a letter with your provider’s information. Some CCO ID cards also list your provider.

Your CCO has a list of providers. Find your CCO and click “Provider Directory.”

Don’t have a CCO?

If you are in an OHP dental plan, call the plan for help finding a dentist.

You can call 800-562-4620 to get help finding fee-for-service ("open card") providers. You can also try using these online resources, then contact the provider to see if they are accepting new patients.

OHP Care Coordination's online provider directory. Learn more about how to use this service.
Dental provider search at InsureKidsNow!. Choose "Oregon" and the "Fee-for-Service" benefit plan.
OHP physician provider search

Step 3: Make an appointment

You can make an appointment with your provider as soon as you pick one.

When you make the appointment, tell your provider about your OHP, CCO and any other health coverage you have. Have your ID cards ready when you call.

If you need an interpreter, your providers can help you get one. Tell them what language is best for you. Do this at least one or two days before your appointment. Still need help? Call 844-882-7889.
If you need a ride to or from your appointment, call the OHP ride service in your area.

At the appointment:

Bring a list of questions to ask your provider.
Be ready to talk about your family’s health history, and any prescriptions, vitamins or other medicines you take.

Your provider may give you a prescription or instructions to follow later. If you don’t understand, ask questions. Your provider is there to help.

Learn More about Using Your OHP Benefits:

Use our Quick Start Guide to help you to use your OHP as quickly as possible.

The OHP Handbook provides more information about covered services, your rights and responsibilities as an OHP member, coordinated care, billing questions and complaints.