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Complaint Resolution

How to File A Complaint

Complete the complaint form

Fill out the Licensing and Certification Complaint Intake Form entirely with as much detail as possible. Please include any additional documents necessary for the complaint.

Submit the completed form to the Health Systems Division

  • Email: Send via secure email to with the subject line "Returned Complaint Form"
  • Mail: Licensing & Certification, 500 Summer Street NE—E86, Salem, OR 97301.
  • Fax: 503-378-8467

Call or email unit staff

You may also call or email any of the Licensing and Certification Unit staff listed on the Contact Us page.

Complaint Resolution Process

The Division will make every effort to resolve your complaint within 30 days. Once all the necessary information has been gathered and reviewed, the Division will send you a resolution letter to communicate the resolution and any next steps.

For complaints received in writing:

If we receive your complaint via the form or email, we will notify you that we have received your complaint. The complaint will then be assigned to the applicable compliance specialist who will follow up with you and the program to resolve the complaint.

For complaints received by phone:

If we receive your complaint by phone, the person taking the complaint will assist you to either resolve the complaint or to assign your complaint to the applicable compliance specialist.