DEQ's vehicle inspection program gets record high marks from customers
You might think customers grumble when they drive their car into one of DEQ’s vehicle inspection stations – it’s time out of their day, after all, and it costs money. But think again. Over the past three months, surveys show a stunning 98.8 percent customer satisfaction with the Vehicle Inspection Program.
That’s an all-time high for the program, and one that would be the envy of any governmental or private organization.
As one driver wrote on the survey card: “Friendly. Upbeat…went smoothly and efficiently.” That was after giving the station all 5s – the highest rating.