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File a Complaint or Request Records

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Health Care Facility and Agency Complaints

Health Facility Licensing & Certification (HFLC) is responsible for processing complaints for certain types of health care facilities and agencies.

Is your complaint about a facility or agency type on the list below?

Facilities and Agencies Regulated by HFLC

  • If yes, follow the instructions below.
  • If no, our program will not be able to take action on your complaint

To file this type of complaint

Health Care Facility/Agency Complaint Intake Form
 Hospital Staffing Complaint Intake Form

1. Download the Health Care Facility/Agency Complaint Intake Form.
2. You may fill in the form online and save or print it.
3. Submit the completed form to our office by mail, e-mail
or fax.




For complaints regarding Hospital Staffing use the link above to enter and submit complaint information.

NOTE: The Oregon Bureau of Labor & Industries (BOLI) enforces the laws related to meal and rest break complaints. Before June 1, 2025, meal and rest break complaints are subject to the limitations in ORS 653.261 and OAR 839-020-0050. You may file a complaint about missed meal and rest breaks directly with BOLI through the BOLI Complaint Resolution Center

MAIL: Mark clearly on the envelope *CONFIDENTIAL* and send to:

Health Facility Licensing and Certification Program
800 NE Oregon Street, Suite 465
Portland, OR 97232

E-MAIL: mailbox.hclc@odhsoha.oregon.gov

FAX:(971) 673-0556

If you have questions about the Health Care Facility/Agency Complaint Intake Form, please call (971) 673-0540.

EMS Provider Complaints

The EMS Program is responsible for processing complaints against EMS providers and Trauma System designations.

To file this type of complaint

Follow the link below and complete all the requested information in the form. Provide as much information as possible about the incident, provider or service.

EMS Program Complaint Intake Form

MAIL: Mark clearly on the envelope *CONFIDENTIAL* and send to:

Oregon Health Authority, EMS Program
Professional Standards Unit
PO Box 14450
Portland, OR 97293

E-MAIL:ems.psu@odhsoha.oregon.gov

FAX:(971) 673-0520

If you have questions about the EMS Program Complaint Intake Form, please call (971) 673-0530.

Frequently Asked Questions about Complaints

What happens after I submit a complaint?

The information provided below will be carefully reviewed against the applicable Oregon Administrative Rules and/or Code of Federal Regulations for the specific facility or entity type the complaint is about.

This review will determine if there are potential violations of those requirements and if this is the office with jurisdiction to take further action. You will be notified in writing of the results of the review. The letter will inform you what action this office has authority to take, which may include an unannounced, onsite investigation. If it is determined that the concerns fall under the jurisdiction of another agency or organization the letter will provide you with that information

Is my personal and complaint information kept confidential?

Your identity as the complainant is maintained confidentially to the extent permitted by law. The complaint systems are designed to protect anonymity and in most circumstances this office is prohibited from releasing complainant information.

Requesting Records

Health Care Regulation and Quality Improvement (HCRQI) maintains a public record for each licensed, certified, or registered acute health care facility or agency.

Do you want records for a facility type on the list below?

Facilities and Agencies Regulated by HFLC

  • If yes, follow the instructions below.

To request records

  1. Go to the OHA Public Record Request webpage.
  2. You may complete and submit the request online.

Special Note: If you are requesting a copy of a report following a survey or complaint investigation, the records may be delayed. These reports are called Statements of Deficiencies and the facility or agency that is the subject of the survey or investigation must receive a copy before the Statement of Deficiencies may be released.

If you have questions about public records requests, contact OHA.PublicRecords@odhsoha.oregon.gov.