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New OHP members first get an approval letter, then an OHP welcome letter. The welcome letter includes your Oregon Health ID card and information about your new health care benefits.
Please know that if you are approved for OHP, but have not received your ID card, you are still covered for services.
OHP has local health plans that help you use your benefits. These plans are called coordinated care organizations or CCOs.
Most OHP members are enrolled in a CCO. Your CCO:
Find your CCO's website, provider directory, dental plans, and more. Your welcome letter also lists your CCO.
If you are new to OHP, your CCO will send you a welcome letter and ID card about two weeks after you get OHP.
If you need to get care before then, you can contact any provider that takes OHP.
Don't have a CCO?
If you want to enroll in a CCO, find your local CCO to see if they are accepting members. Ask OHP Client Services (800-273-0557) about your options.
Learn more about why some people are not enrolled in CCOs.
A primary care provider is who you will see for regular visits, prescriptions and care. You can pick one, or your CCO can help you pick one.
Primary care providers can be doctors, nurse practitioners and more. Don’t forget to ask your CCO about a dentist, mental health provider, and pharmacy.
If you do not pick a provider you want to see, your CCO will pick one for you. Your CCO will send you a letter with your provider’s information. Some CCO ID cards also list your provider.
Your CCO has a list of providers.
Find your CCO and click “Provider Directory.”
Don’t have a CCO?
To find a dentist, find your OHP dental plan and click "Provider Directory." You can also call the plan for help finding a dentist.
To find other providers, you can call 800-562-4620 to get help finding fee-for-service ("open card") providers. You can also try using these online resources, then contact the provider to see if they are accepting new patients.
You can make an appointment with your provider as soon as you pick one.
When you make the appointment, tell your provider about your OHP, CCO and any other health coverage you have. Have your ID cards ready when you call.
At the appointment:
Your provider may give you a prescription or instructions to follow later. If you don’t understand, ask questions. Your provider is there to help.
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Use this guide to start using your OHP as quickly as possible
Need help? Try the Oregon Health Plan Quick Start Guide. The guide will help you learn how to:
Learn more about covered services, your rights and responsibilities, coordinated care, billing, questions and complaints
Learn about the new "OHP Dental" benefit and changes to OHP Plus benefits for children and youth under age 21.
These updates are in the OHP Handbook. They will also be in the OHP welcome letter in 2023.
Find a provider:
Not in a CCO?
Words to know
We want to make sure you have the information you need.
Talk to your CCO
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