Complaints investigated by ODA's Weights and Measure program general involve a descrpancy between the quantity of a product measured or advertised and the quatity of product actually delivered or received. This includes pricing where price is computed automatically by a scale or motor fuel dispenser or if a descrepancy exists on a product label between net content, unit price, and total price.
Complaints involving product quality, price scanner accuracy, deceptive or unfair advertising practices, or general disputes between business and customer are refered to the Oregon Department of Justice.
Complaints involving motor fuels fall under ODA's Motor Fuel Quality Program.
Common complaints investigated by ODA include:
- Motor fuel dispenser accuracy (both price and quanity delivered)
- improperly labeled fuel dispensers (i.e. incorrect octane, non-ethanol labels, etc.)
- inaccurate weighing and measuring devices including scales of all sizes, LPG dispensers, fuel meters, etc.
- failure to take tare when determining product weights in either a packaged product or a direct sale.
Tare: The weight of the unusable component(s) of the product purchased. This includes the weight of the container and any packing materials used to maintain product integrity.