Advocacy:
We challenge the status quo when needed. We first advocate for the member's immediate concern. We address systems advocacy later. This prioritizes member immediate needs and creates opportunity for systems change.
Collaboration:
We work with kindness. We use alternative dispute resolution to work with a wide range of people. We use solution-based approaches that center OHP members. We ask questions to understand all points of view while centering member needs.
Health equity:
We seek to welcome everyone from all cultures, ethnicities, genders, sexual identities, and with diverse communication styles, languages, disability, age or religion. We work to ensure health care partners do the same. We practice cultural humility. We are accessible and welcoming to OHP members most harmed by health inequities. We understand many more barriers exist to populations harmed by historical and contemporary injustices and prioritize addressing these barriers in our work.
Person-centered approach:
We listen to our clients. We focus on the needs they want to address (when within Ombuds scope).
Empowerment:
We help clients understand their rights. We encourage clients to speak for themselves when possible.
Independence:
We are independent from Medicaid operations, policy and contractors. This helps us freely speak about member needs with Medicaid staff and programs.
Confidentiality:
We do not share information unnecessarily. We follow HIPAA protections.
Accountability:
We are accountable to those who contact us about OHP concerns.