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Help Getting the Care You Need

Care Coordination

Care coordination means that you get help making sure your medical, dental and behavioral health care all work together to keep you healthy. We want you to get all the care you need to stay healthy.

​If you need help getting the right care, please ask your health care providers or your coordinated care organization (CCO) for help. Here are some other ways you can get help.

  • CCO members can call their CCO for care coordination services.
  • American Indian or Alaska Native members can call CareOregon Tribal Care Coordination at 844-847-9320 (TTY 711).
  • All other members can call OHP Open Card at 800-562-4620 (TTY 711). 

​Also known as Exceptional Needs Care Coordination, Intensive Care Coordination Services (ICCS) can help CCO members who are older or have:

  • Disabilities
  • Several chronic conditions
  • High health care needs or
  • Special health care needs.

ICCS helps these members to:

  • Understand how their CCO works
  • Find a provider who can help with special health care needs
  • Get a timely appointment with a primary care provider, dentist, specialist or other health care provider
  • Get equipment, supplies or services they need, and
  • Coordinate care among all of a member's doctors, other providers, community support agencies and social service agencies.

Care Helpers

Care helpers are people trained to help you get the right care based on your family’s special needs. 

  • The goal is to keep you healthy at home. People who get this kind of help use the emergency room less. They stay in their own home longer.
  • You may learn a better way to work with your doctors and get all the services you need.

Community health workers

Peer support specialists

Peer wellness specialists, Including family support and youth support specialists

Personal health navigators

CCOs may also have health coaches who can work with you to have better health.

A care helper could help you:

  • Find a doctor, dentist, food or shelter
  • Plan for leaving the hospital
  • Manage medications
  • Get equipment, supplies or services you need

They could also help you a medical condition such as:

  • Diabetes
  • Asthma
  • Chronic obstructive pulmonary disease (COPD)
  • Congestive heart failure
  • Coronary artery disease
  • Depression or
  • Chronic pain.

Community health workers and personal health navigators work with local clinics, CCOs and communities. They:

  • Know about local resources and cultural needs, and
  • Give patients the tools and support they need to make good health care choices.

​Call your CCO's customer service.

If you are not in a CCO, you can find care helpers by: