Welcome to the Health Care Interpreter (HCI) Program's complaint process, designed to uphold high standards of professionalism and conduct among credentialed HCIs. If you have concerns about the behavior or actions of an HCI, here's a guide to help you navigate the process.
HCI Program Oversight and Responsibility
The Health Care Interpreter Program, operating under
Oregon laws (ORS) Chapter 413 and
Oregon Administrative Rules (OAR) Chapter 950-050, governs HCI credentialing and conduct in the state. This program ensures compliance with professional and ethical standards, investigating complaints related to credentialed HCIs.
For concerns not directly related to a credentialed HCI, refer to the table at the bottom of this page for information on other oversight entities and how to submit a complaint.
Filing a Complaint or Concern about an HCI
To submit a written complaint regarding unethical behavior or violations of program requirements by an HCI, follow these steps:
-
Download the complaint form.
- Complete the form following the provided directions.
- Submit the completed form to:
-
OHA Equity and Inclusion Division
Diversity, Inclusion and Civil Rights Manager
421 S.W. Oak St., Suite 750
Portland, OR 97204
Fax: 971-673-1128
Email:
HCI.Complaints@oha.oregon.gov
Guidelines for Filing:
- Provide detailed descriptions of alleged violations.
- Include supporting evidence or records.
- Retain copies of all submitted correspondence for your records.
Investigation and Resolution
Once a complaint is filed, the Civil Rights Unit at OHA conducts a thorough investigation, aiming for a fair, comprehensive, and timely resolution. While some complaints may take several months to resolve due to complexity and resource availability, the program is committed to ensuring a just outcome.
Complaints or Concerns about Individuals or Agencies who are not HCIs
In 2021, the Oregon Legislature, through
HB 2359, assigned some responsibility for enforcing Oregon's health care interpreting requirements to licensing and certification boards (oversight entities). For health care interpreting complaints about health care providers and agencies they oversee, refer to the table below for relevant oversight entities, the types of providers each oversees, and where to file a complaint.