Sharing Concerns or Complaints

We Want to Know about Your Concerns and What You Need.

If you have any questions, issues or concerns with the services you get from your providers or health plans, please share them. This page lists the places you can contact for help.

About Oregon Health Plan Services

Contact your CCO for help with your complaint, issue or concern. Your CCO can also help you file a complaint.

Your CCO member handbook lists the ways you can file a complaint.
The CCO will call or write back in five days to let you know that staff are working on it. If the CCO needs more time, the letter will say so. The CCO must address your complaint within 30 days

Find your CCO's contact information on your CCO Member ID card or the CCO Plans page.

Use our secure online form or send a secure email to Ask.OHP@odhsoha.oregon.gov. In your secure email, include at least four pieces of the following information:

Name
Date of birth
OHP ID number ("prime")
OHP case number
Last 4 of your Social Security number
Phone number
Home address
If you are an authorized representative and are reaching out to us on behalf of an OHP member, please provide your full name too (the name provided on the authorized representative form).

We will respond to you within three business days.

You can file a complaint with the provider, OHP Client Services, your CCO/plan, or these agencies:

If you don't agree with a health care decision made by your CCO, you can ask for an appeal. If OHA made the decision, you can ask OHA for a hearing.

Learn more on the Appeals and Hearings page.

About Medicare Services

The Medicare Beneficiary Ombudsman:

Helps you with Medicare-related complaints, grievances, and information requests.
Makes sure you have information about your Medicare rights and protections and how you can get your concerns resolved.

About Your Providers

Learn how to report complaints, abuse or neglect related to adults in the care of:

Adult Day Care
Adult Foster Homes
Assisted Living Facilities
Caregivers
Long-Term Care Facilities
Nursing Homes
Rehabilitation Facilities
Residential Care Facilities

You can file a complaint with the Behavioral Health Licensing and Certification unit for the following facilities and programs:

Adult Foster Homes
Child and Adolescent Programs
Civil Commitment, including Training and Certifying Examiners and Investigators
Community-Based Structured Housing
Outpatient Programs for Mental Health, Substance Use Disorders and Problem Gambling Treatment
Residential Programs for Mental Health, Substance Use Disorder, Withdrawal Management and Problem Gambling programs
Sobering Facilities

Visit the Board of Chiropractic Examiners website to learn how to file a complaint for:

Doctors of Chiropractic (Chiropractors)
Chiropractic Assistants

Visit the Board of Professional Counselors and Therapists website to learn how to file a complaint online for:

Family Therapists
Marriage Therapists
Mental Health Counselors

Visit the Oregon Board of Dentistry website to learn how to file a complaint online for:

Dentists
Dental Hygienists
Dental Assistants

Visit the Office of Developmental Disabilities Services website.

Visit the Public Health website to learn how to file a complaint online for:

Emergency Medical Services and Trauma Systems Providers:

Ambulance
Emergency Medical Technician (EMT)
Emergency Systems
Emergency Transport Vehicles
Mobile Training Unit
Paramedic
Prehospital Database
Trauma

Health care facilities:

Ambulatory Surgery Centers
Birthing Centers
Caregiver Registries
Community Mental Health Centers (
Comprehensive Outpatient Rehabilitation Facilities
End-Stage Renal Disease Treatment Facilities
Outpatient Renal Dialysis Facilities
Extended Stay Centers
Federally Qualified Health Centers
Hemodialysis Technicians
Home Health Agencies
Hospice Agencies
Hospitals (including Acute Care, Critical Access and Psychiatric Hospitals)
In-Home Care Agencies
Hospital Outpatient Physical Therapy or Speech Pathology Services
Portable X-Ray Suppliers
Rural Health Clinics
Special Inpatient Care Facilities

Contact Oregon Radiation Protection Services with concerns about:

Dental Imaging Machines
Hospital Imaging Machines
Mammography Imaging Machines
Non Free Standing X-Ray Machines

Visit the Oregon Board of Medical Imaging website to submit a complaint online for:

MRI Technologists
Radiographers
Radiation Technologists
Radiation Therapists
Sonographers
X-Ray Machine Operators
X-Ray Technicians

Visit the Oregon State Public Health Laboratory website to learn how to file a complaint about:

Clinical Laboratory Improvement Amendments (CLIA)-certified labs
Free Standing Labs
Lab Equipment
Lab Testing
Newborn Screening

Visit the Oregon State Board of Massage Therapists website to learn how to file a complaint for:

Massage Therapists
Massage Therapy Facilities

Visit the Oregon Medical Board website to learn about filing complaints online for:

Medical Doctors (MD)
Doctors of Osteopathic Medicine (DO)
Doctors of Podiatric Medicine (DPM)
Physician Assistants (PA)
Acupuncturists (LAc)

Visit the Oregon Board of Naturopathic Medicine website.

Visit the Oregon State Board of Nursing website.

Visit the Oregon Board of Occupational Therapy website.

Visit the Oregon Board of Optometry website.

Visit the Oregon Board of Pharmacy website to learn how to file a complaint for:

Pharmacists
Pharmacy Technicians

Visit the Oregon Board of Physical Therapy website to learn how to file a complaint for:

Physical Therapists
Physical Therapist Assistants

Visit the Board of Psychology website.

Visit the Board of Examiners for Speech-Language Pathology and Audiology to learn how to file a complaint for:

Audiologists
Speech Pathologists

Visit the Traditional Health Worker website to learn how to file complaints for:

Community Health Workers
Family Support Specialists
Peer Support Specialists
Peer Wellness Specialists
Personal Health Navigators
Youth Support Specialists
Birth Doulas

Visit the Health Licensing Office website to learn how to file a complaint online for these provider types:

Hearing aid providers
Art therapists
Applied behavior analysis providers
Denturists
Direct entry midwives
Electrologists
Licensed dieticians
Genetic counselors
Lactation consultants
Long-term care facility administrators
Music therapists
Respiratory therapists
Polysomnographic technologists

OHP.Oregon.gov

Member Resources

Questions?

We want to make sure you have the information you need.

Talk to your CCO

Call 1-800-273-0557

Still Need Help?

If you have asked your CCO or OHP Client Services for help but still cannot get the care you need, ask the Ombuds Program.