Coordinated care organizations (CCOs) have an incentive metric focused on providing quality interpreter services:
Meaningful access to health care services for persons who prefer a language other than English and persons who are Deaf and hard of hearing ("meaningful language access"). This metric is based on the proportion of member visits with spoken and sign language interpreter needs provided with OHA qualified or certified health care interpreters.
Language access workbook for providers
Webinar: Introducing the Language Access Workbook for Providers
Join us for a one-hour webinar introducing Increasing Language Access in Oregon: A Workbook for Providers, developed by NORC at the University of Chicago in collaboration with the Oregon Health Authority (OHA).
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Tuesday, December 9, 2025
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12–1 p.m. PT
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Register here
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Audience: This session welcomes anyone involved in improving language access in health care — whether you're a provider, administrator or staff member helping coordinate patient care.
The workbook is designed to help health care organizations and providers understand Oregon's language access requirements and take practical steps to ensure patients receive care they understand. It highlights strategies to meet federal and state standards, improve performance on the Meaningful Language Access (Health Equity) measure, and strengthen trust and communication with patients who prefer a language other than English or who use sign language.
During this session, NORC and OHA staff will:
- Walk through the language access workbook and its key sections.
- Share examples of how to use the workbook in everyday practice.
- Discuss best practices for providing interpreter services.
- Answer questions about the workbook from participants.
Contact: Tania Curiel, OHA Health Systems Policy Analyst, at
Tania.V.Curiel@oha.oregon.gov or Ilana Dickman, Senior Research Director, at
Dickman-Ilana@norc.org.
Accessibility
For people who speak or use a language other than English, people with disabilities or people who need additional support, we can provide free help. Some examples are:
- Sign language and spoken language interpreters
- Written materials in other languages or transcript
- Braille
- Real-time captioning (CART)
- Large print
- Virtual platform change
- Audio and other formats
This meeting will be virtual only. This meeting will screen share and use a PowerPoint presentation. Please contact Tania Curiel, 503-979-6980 (voice or text), Tania.V.Curiel@oha.oregon.gov by December 5, 2025, to request an accommodation. We will make every effort to provide services to requests after that. We accept all relay calls. If you need an accommodation, please contact us right away even if you are only considering attending. The earlier you make a request the more likely we can meet the need.
Other upcoming webinars
OHA Health Care Interpreter Program rule changes and resources
Join the Oregon Health Care Interpreter Program for a one-hour webinar to learn about program rule changes and available resources, along with a panel discussion featuring health care providers and health care interpreters from the OHA health care interpreter central registry.
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January 15, 2026
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7:30–8:30 a.m. PT
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Register here for the Zoom meeting
- Audience: Health care providers
- Hosted by: OHA Health Care Interpreter Program
Contact: Edna Nyamu, Program Manager,
edna.nyamu@oha.oregon.gov, or David Simnitt, DS Consulting,
dsimnitt.dsc@gmail.com
2024 needs assessment
In January 2024, the Transformation Center and Equity and Inclusion Division held needs assessment calls with CCOs about the meaningful language access metric to help design future technical assistance.
In summer 2024, staff interviewed Oregon clinics to better understand providers’ needs for technical assistance to improve language access.
Resources
Contact
Transformation.Center@odhsoha.oregon.govMetrics.Questions@odhsoha.oregon.gov