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Meaningful Language Access to Culturally Responsive Health Care Services

As of January 2021, Coordinated Care Organizations (CCOs) have a new incentive metric: Meaningful language access to culturally responsive health care services. This new metric, which measures the provision of quality interpreter services, is based on the proportion of member visits with spoken and sign language interpreter needs provided with OHA qualified or certified health care interpreters. The Transformation Center is providing technical assistance to support CCOs in meeting this measure. 

During the fall of 2020 the Transformation Center, in partnership with the Office of Equity and Inclusion and the Office of Health Analytics, held three separate needs assessment calls to help us better understand the landscape of related efforts across the state. The resources listed below were shared with participants of these calls. 


Beginning in 2021, the Transformation Center will be convening a learning collaborative to support this measure. More information on this technical assistance opportunity will be shared once it is available. 



Adrienne Mullock: or 971-207-1383


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