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Difficult Conversations

Having Difficult Conversations: Working Through Conflict and Uncertainty with Motivational Interviewing


Target Audience: Primary care providers, including physicians, physician assistants, nurses, and nurse practitioners. 

Disclosure List:

  • Ann Thomas, MD, MPH - Oregon Health Authority - has nothing to disclose
  • Alyssa McClean, MPH - Oregon Health Authority - has nothing to disclose
  • Pat Kenney-Moore, EdD, PA-C - Oregon Health and Science University - has nothing to disclose

Learning Objectives

After completion of this activity participants will be able to: 

  • Discuss key areas to improve antibiotic prescribing in Oregon. 
  • Discuss communication pitfalls that lead to difficult conversations and techniques to avoid difficulties.
  • Understand the spirit of motivational interviewing.
  • Describe tools used to implement the four processes of motivational interviewing.

Estimated Time: 1 hour

Interactive Course Module

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Supplemental Materials for Further Study: