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Emergency Medical Services and Trauma Systems Program

Contact Us

For questions or if you need help, please review our FAQs or contact us online. Program staff will respond in one to three working days.

Contact Us Online

EMS Complaints

For EMS-related complaints, fill out and submit the Complaint Intake Form. You can submit the form by mail, e-mail or fax. See instructions at the bottom of the form.

Complaint Intake Form

EMS and Trauma Systems
800 NE Oregon Street, Suite 465
Portland, OR 97232

Hours of Operation
8:00 AM - 5:00 PM

Contact Information

Contact Us Online

If the contact form is not functional, please reach out to with your question.


About Us

The Emergency Medical Services and Trauma Systems Program develops and regulates systems for quality emergency medical care in Oregon. We ensure that responders are fully trained, emergency medical vehicles are properly equipped, and emergency medical systems are functioning efficiently and effectively.

What We Do

Our Responsibilities

  • Interpret Oregon law and federal guidelines pertaining to EMS service providers, ambulance service agencies, trauma systems and EMS for Children.
  • Issue licenses for EMS providers and ambulance service agencies
  • Investigate complaints and takes disciplinary action against licensees in violation of rules pertaining to EMS providers and ambulance service agencies
  • EMS training, assessment and evaluation of EMS education and training programs
  • Provide testimony to the legislature and other organizations as needed
  • Emergency health care systems
  • EMS mobile training
  • Physician Orders for Life Sustaining Treatment (POLST)
  • Trauma systems

The Emergency Medical Services and Trauma Systems Program is part of Health Care Regulation and Quality Improvement (HCRQI). View the complete HCRQI Directory or search the Public Health Program Directory.