Welcome
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey asks Oregon Health Plan (OHP) members to report on and evaluate their experiences with health care.
OHA administers approximately 45,000 – 90,000 CAHPS health plan surveys annually among its adult and child members. Members of each Coordinated Care Organization (CCO) in Oregon, as well as Open Card (fee-for-service) members, are surveyed.
The survey covers topics that are important to members and focuses on aspects of quality that members are best qualified to assess, such as the communication skills of providers and ease of access to health care services. The survey evaluates members' overall experience of health care within the plan; it does not ask questions about specific providers or clinics.
The survey results help inform decisions for those involved with providing care to OHP members and to improve the quality of health care services. OHA is developing a new public dashboard tool for reporting and analysis of CAHPS survey results, which is expected to be available in December 2026. In the meantime, historical results can be requested by contacting
metrics.questions@oha.oregon.gov.
Frequently Asked Questions
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey is a survey that OHA sends out once a year to ask Oregon Health Plan (OHP) members about their experiences with health care. The survey focuses on the parts of health care quality that patients can best assess, such as doctor communication and ease of accessing services.
CAHPS is a nation-wide survey that began in the mid-1990s. While there are many different types of CAHPS surveys, OHA fields the Health Plan CAHPS survey. Therefore, questions are about a member's overall experience accessing different types of health care, and do not focus on a specific provider or clinic. View the CAHPS data profile for more information.
CAHPS surveys are given to a random sample of Oregon Health Plan (OHP) members who have been enrolled in their health plan for at least 6 months. Completing the survey is optional and does not affect health care benefits in any way.
OHP Programs
OHP includes three eligibility programs that provide health coverage to people in Oregon: Medicaid, Healthier Oregon, and Bridge.
- Medicaid: This program covers people who meet federal income and other eligibility rules. Medicaid generally covers individuals and families with lower incomes or disabilities.
- Healthier Oregon: This program expands OHP coverage. It covers people who meet the same income and other requirements as Medicaid, but cannot qualify for Medicaid because of their immigration status.
- Bridge: This program covers adults ages 19 to 64 who have incomes too high for Medicaid, do not have access to affordable health insurance, and have an eligible citizenship or immigration status. Bridge members have annual incomes between 133% and 200% of the federal poverty level, except for American Indian and Alaskan Native individuals, as noted below. OHP Bridge has two parts:
- Bridge - Basic Health Program (BHP)
- Bridge - Basic Medicaid: A coverage option available to American Indian and Alaskan Native individuals who either meet the annual income requirement or have a monthly income up to 205% of the federal poverty level.
While all OHP members are eligible to be surveyed and may complete the survey, national reporting guidelines do not include Healthier Oregon and OHP Bridge – BHP members. For this reason, Healthier Oregon and Bridge – BHP members are not currently included in OHA CAHPS reporting.
OHP Enrollment
OHP also has two enrollment types, and surveyed members can be in either:
- Coordinated Care Organizations (CCO): OHP is largely delivered by coordinated care organizations. See the Definitions section for more details on CCOs.
- Open Card (fee-for-service (FFS)): Members who receive some or all of their care outside of a CCO. This includes members who:
- Are American Indian or Alaska Native and choose not to enroll in a CCO;
- Have physical health exemptions (for example, medically fragile children);
- Have other major medical coverage as their primary insurance. In this case, OHP pays last;
- Are enrolled in both Medicaid and Medicare (also called dual-eligible).
OHA sends two types of surveys depending on a member's age:
- Adult: OHP members who are 18 years or older answer questions about their own health care and experiences.
- Child: Guardians or caretakers of OHP members who are under 18 answer questions about their child's health care and experiences.
- OHA's Child survey includes supplemental questions for children with chronic conditions. OHA does not currently report data on children with chronic conditions.
Surveys are delivered by phone, web, and mail.
Starting in measurement year 2024, CAHPS is offered in five languages: English, Spanish, Chinese, Russian, and Vietnamese. Before 2024, the survey was delivered in English and Spanish only.
Chinese paper surveys are offered in Simplified Chinese, and phone surveys are available in Cantonese.
OHA sends 45,000 to 90,000 surveys each year, depending on budget availability. Only one OHP member is surveyed per household.
In 2026 (experience year 2025), over 2,555 adults responded to the Adult survey. That same year, over 3,305 guardians responded to the Child survey.
OHA does not offer incentives for completing the CAHPS survey. National standards do not allow OHA to offer incentives to participants.
Technical Guidance
Read the
data profile to learn the basics about the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey.
Contact us
Questions? Email metrics.questions@odhsoha.oregon.gov.