Change Healthcare (CHC) Cybersecurity Incident

• The company reported that some of their services have been turned off while they investigate. Additional information is available on the company's website. 
• At this time, although there have been no reports of Oregon Health Plan (OHP) members impacted, anyone concerned about their personal data can contact Optum’s call center (1-866-262-5342) or check their website to get more information and details about protection resources. 
  
• Providers may also apply for temporary funding assistance on the CHC website.
  

The State of Oregon is aware of the third-party cybersecurity incident involving Change Healthcare, and does not have oversight authority over CHC regarding their cybersecurity event. This page provides resources for Oregon health care providers experiencing issues around billing and eligibility verification.

What Can OHP Providers Do?

For services to coordinated care organization (CCO) members:

• Reach out to the member's CCO. 
• Find contacts on the CCO contact page.
  

For services to fee-for-service (open card) members:

• Verify eligibility and bill Oregon Health Authority (OHA) using the MMIS Provider Portal at https://www.or-medicaid.gov.
• Submit paper claims to OHA.
  
• Update your Trading Partner Agreement with OHA to use a different service for billing and eligibility verification.
• For MMIS Provider Portal and paper billing instructions, visit the OHP Billing page.
  
• For billing questions, contact Provider Services at 800-336-6016 (option 5) or DMAP.ProviderServices@oha.oregon.gov.
  

For Issues with Other Payers:

For billing and verification issues involving private health insurance carriers, please reach out to the Department of Consumer and Business Services Division of Financial Regulation. 

For Medicare providers: On March 9, 2024, the Centers for Medicare & Medicaid Services (CMS) made available Change Healthcare/Optum Payment Disruption (CHOPD) accelerated payments to Part A providers and advance payments to Part B suppliers experiencing claims disruptions as a result of the Incident. 

• Learn more about these payments and related eligibility requirements on the CMS website.
• Read frequently asked questions about the payments.
  

Additional Questions

Were state or OHA servers or databases breached due to this incident?

No. Optum CHC has not notified the State of Oregon, OHA and Oregon Department of Human Services of any data being compromised. We are also not seeing any indication of a compromise to networks, systems or data.

Where can I find updates from Change Healthcare?

You can find updates from UnitedHealth Group at unitedhealthgroup.com/changehealthcarecyberresponse.