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Staff Training: Breastfeeding, Certifier Academy, Civil Rights, TWIST

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Staff In-Services have moved to their own page: Staff Training: In-Services

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Breastfeeding Training

Breastfeeding Basics

Target audience

New WIC certifying staff, breastfeeding peer counselors, community partners

Description This interactive training focuses on participant-centered counseling and support for breastfeeding families in WIC. Topics include breastfeeding barriers and myths, milk production basics, managing early breastfeeding challenges, breastfeeding positions and attachment, solutions for common breastfeeding problems, appropriate uses of breastfeeding aids and pumps, navigating the first year of breastfeeding, and the weaning process. *Beginning Fall 2020 this course is provided remotely using Zoom web conferencing platform. Detailed instructions will be provided to staff registered for the course.
  • WIC Level 1 Breastfeeding Course - 2 modules (~1.5 hours)
  • WIC PCE Course - Introduction + 9 modules (~2.5 - 3 hours)
  • WIC Baby Behaviors - first 6 of the 9 modules (~1.5 hours)
All courses are available through iLearn Oregon.
Course length

Four days (must attend all four days)

Time 9:00 am - 3:30 pm
  • Spring: March 30, 31 and April 1, 2, 2021
  • Fall 2021 - TBD

Zoom web conferencing platform. We recommend using your local agency PC desktop. 

Posttest The Breastfeeding Basics posttest is available on iLearn here.
Use Chrome/Edge/Firefox as your browser for best results.
WIC staff are required to complete the posttest to get credit for this course.

To register for this remote training, provide the following information to Diane Arnold, Training Team Assistant, at or 971-673-0081.

  • Staff name
  • Agency name
  • Position
  • Email address

Other information
  • Maximum enrollment is 12.
  • Note: Training may be cancelled if less than 4 WIC staff are registered.
    Staff who are registered for training will be notified one week prior to class date if training is cancelled.

Certifier Academy

Level 3 Certifier Academy
Target audience WIC Certifiers (CPAs) who have completed all Level 1 and 2 training modules and online courses and have been working as a Certifier for 6 months or more.

The academy is designed to build more advanced nutrition-focused counseling skills.
It consists of 3 parts:
  • A 7-month learning cohort conducted via Skype;
  • The option to work with an experienced mentor;
  • A 1-day face-to-face training
Full description of the Certifier Academy can be found here.
Dates and locations Learning Cohort
  • September 8, 2020 - Skype kick-off meeting from 8:30 a.m. to 12:30 p.m.
  • Monthly conference calls from 8:30 a.m. to 9:30 a.m.
    • October 13, 2020
    • November 10, 2020
    • December 8, 2020
    • January 12, 2021
    • February 9, 2021
Face-to-face training at the State WIC Office in Portland
  • April 13, 2021 (Location to be determined)
Apply Use this SurveyMonkey link to apply.
Other information
  • Agencies can request reimbursement for travel and lodging when attending the face-to-face training in Portland. 
  • After staff participate in the 4-hour kick-off Skype call, your agency will receive a grant adjustment of $140 to help offset the cost of staff time.

Civil Rights Training

Oregon WIC staff are required to receive annual training on civil rights. See WIC Policy 452 for more information.

Civil Rights Training Materials
2019 Civil Rights

  • Civil rights presentation (overview of civil rights in WIC, including information on all required training areas and a section on conflict resolution) [Powerpoint]

TWIST Training

The TWIST Training Manual has moved to its own page: TWIST Training Manual

TWIST Training

(For WIC staff only)

Target audience

New WIC staff

Course length

Three days, 8:00 a.m. to 5:00 p.m.

and Resources


When classes are not being provided remotely the address is:
Portland State Office Building, Room 450
800 NE Oregon St, Portland
  • October 20-22, 2020 (remote) 
  • November 17-19, 2020 (remote)   
  • December 15-17, 2020 (remote)   
  • January 19 - 21, 2021 (remote) 
  • February 16 - 18, 2021 (remote) 
  • March 16 - 18, 2021 (remote) 
  • April 20 - 22, 2021 (remote) 
  • May 18 - 20, 2021 (remote) 
  • June 22 - 24, 2021 (remote) 
  • July 20 - 22, 2021 (remote) 
  • August 17 - 19, 2021 (remote) 

Contact Diane Arnold, Training Team Assistant,
at 971-673-0081 or

Other information
  • Staff should bring their P-Number to class.
  • The TWIST Training Workbook and Resources will be mailed to staff registered for remote classes.
  • Agencies can request reimbursement for travel and lodging if the training is not provided remotely. See Policy 340.
  • Course includes a brief overview of the WIC program and the services that WIC staff provide for participants. Hands-on training will provide new staff with skills they need to navigate TWIST. Staff will be able to complete a certification and understand food package assignment. They will be able to use TWIST to document information in a participant's TWIST record. They will be able to select the appropriate nutrition education contact and make requests or schedule appointments. They will understand their role in providing food benefits. They will have a good overall understanding of how TWIST is used in the clinic to provide participant services. Course serves as a good companion to the Nutrition Training Modules and on-the-job training.
  • All WIC Staff are encouraged to attend all three days of training, but may attend fewer days if preferred.

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