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TWIST Remote Training and User Manual Resources

Resources for TWIST users

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Remote TWIST Training

Remote TWIST Training is an optional training designed to provide a general overview and introduction to the basic functions of TWIST. Activities and topics discussed in the training are available here. At the end of the Remote TWIST training, with the use of written steps from the Remote TWIST Training Workbook, participants will be able to:

  • Log into TWIST in the Familynet application through Citrix
  • Navigate the basic screens used in TWIST 
  • Follow the steps to create appointments for participants 
  • Find a participant in the TWIST database
  • Follow the steps to assign a food package
  • Follow the steps to enroll a participant (pregnant, postpartum, and breastfeeding mothers; infants, and children)
  • Follow the steps to issue an eWIC card
  • Enter or update relevant demographic data for a participant

Remote TWIST Training Registration

Contact Diane Arnold at diane.arnold@dhsoha.state.or.us or call 971-217-5145 to register or request further information.

Requirements to attend the Remote TWIST Training:

  • Worked in the WIC clinic for at least two weeks before the training
  • Have an active P Number
  • Successfully logged into Citrix
  • Have access to Familynet and Familynet Practice

Remote Training Schedule: 

  • September 21 - 22, 2021
  • October 19 - 20, 2021
  • November 16 - 17, 2021
  • December 14 - 15, 2021

Remote TWIST Training Documents

Below are the documents used in the Remote TWIST Training. A printed workbook will also be mailed to participants before the start of class. 



TWIST User Release Notes 

Below are announcements about changes released in the TWIST system:

TWIST User Manual Overview

The TWIST Manual provides step by step instructions for typical functions in TWIST. Here is what you can find in the manual:

  • Step-by-step instructions for the common actions done in TWIST.
  • Job Aids and videos that summarize key information and can be used as quick quides for activities in TWIST.

 Use the How to Use This Manual link to create your training plan.

Introduction

 

Chapter 1 - TWIST Overview

Section 1 Intro to TWIST and TWIST Security
100

Intro to TWIST and TWIST Security

Section 2 TWIST Basics Job Aids:
200 Screen and Data Entry
201

Fast Paths

Section 3 Equipment Job Aids
300

Equipment

Section 4 Help
400

Help


Chapter 2 - Client Demographics


Section 1 Client Search and Demographics
100

Client Search and Demographics


Chapter 3 - Client Processes


Section 1 Intake/Enrollment Job Aids:

100

Applicant Prescreening
101 Deleted
102 Enrollment
103

Breastfeeding Peer Counselor Assignment

Section 2 General
200

Certification Overview

Section 3 Assessment Job Aids:
  • Risk Criteria Assignment
300 Risk Criteria and Risk Level
301 Anthropometric / Biochemical for a Woman
302 Anthropometric / Biochemical for an Infant/Child
303 Health History
304

Diet Assessment

Section 4 First Nutrition Education Contact Job Aids:
400 Deleted
401 Interventions
402 Nutrition Education Provided
403 Next Steps
404 Referrals
405

Progress notes

Section 5 Food Packages Job Aids:
500 Assigning and Forecasting Food Packages
501 Modifying Food Packages
502 Change Package Mid-Certification
503 Special formula and Med Doc
504 Formula Replacement (FR) and Formula Exchange (FX)
505

Formula Warehouse

  

Section 6 Certification Variables Job Aids:
600 Breastfeeding Tracking
601 Deleted
602

Certification Data Entry Document

Section 7 Recertification
700

Recertification

Section 8 Other Client Processes Job Aids:
800 Transaction Types
801 Reactivate and Reinstate
803 Updating Client Information Mid-Certification
804 Transfers
805 Terminations / Ineligible
806 Category Change
807 Immunization Status Button
808

Changing WIC ID Numbers - Foster Families, Custody Changes

Section 9 Second Nutrition Education Contact Job Aids:
900 Individual Follow-Ups
901 Documenting Non-WIC Nutrition Education
902 Nutrition Education Refusal
903

WICHealth.org - Online Nutrition Education

Section 10 Farm Direct Nutrition Program (Farmers' Market) Job Aids:
1000

Farmers' Market Coupon Issuance

Section 11 Family Summary Screen Job Aids:
1100 Family Summary Screen
1101 Benefits List
1103 Family Cardholder Screen


Chapter 4 - Appointment Scheduler


Section 1 Scheduler Basics Job Aids:
100

Introduction to Appointment Scheduler

Section 2 Staff Schedules Job Aids:
200 Template Maintenance
201 Template Scheduling Options
202

Daily Clinic Schedule

Section 3 Automatic Scheduler Job Aids:
300 Automatic Scheduler
301 Appointment Requests
302

Coordinating Family Appointments

Section 4 Scheduling Appointments Job Aids:
400 Family Appointment Record
401 Group Scheduling
402 Schedule Appointment Now
403 Scheduling a Client into a Group Nutrition Education Appointment
404 Handle Walk-In and Overbook Appointments
405

Scheduling Group Screening Appointments

Section 5 Rescheduling
500 Mass Rescheduling
501 Rescheduling an Appointment
502

Cancel an Appointment

Section 6 Documenting Appointment Attendance
600

Documenting Appointment Attendance

Section 7 Correspondence
700

Printing Appointment Notices

Section 8 Wait List
800

Wait List

Section 9 ANSWR Basics
900 Appointment Scheduler - ANSWR Extract Settings
901

ANSWR Daily Reports

CHAPTER 5 - was: FOOD INSTRUMENTS (deleted)
 


Chapter 6 - System Administration


Section 1 User Maintenance
100

Maintain User ID and Passwords

Section 2

Deleted

Section 3 Satellite Clinics Job Aids:
301

Satellite Clinics

Section 4 End of Day Job Aids:
400

End of Day

Section 5 Deleted

 

Section 6 TWIST Practice Database
600

TWIST Practice Database

Chapter 7 - Reports


Section 1 Reports Job Aids:
100

Standard and QA Reports

Chapter 8 - Operations Management


 

Section 1 Operations Management Job Aids:
100 Agency / Clinic Information
101 Staff Information
102 Referral / Outreach Organizations
103 Complaints
104

Breast Pump Inventory and Reports

Chapter 9 - Financial Management


 

Section 1

Deleted

Section 2 Priority Freezing
200

Priority Freezing

Chapter 10 - Vendor Management


Section 2 Farm Direct Nutrition Program (Farmers' Market) Job Aids:
200 Using the Farmers' Market Administration Screen
201 Answering Questions
203

Using the Coupon Maintenance Screen

Appendices



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