Special Supplemental Nutrition Program for Women, Infants and Children

Staff Training: In-Services and Resources

In-Services for WIC Staff

WIC Policy 765: Medical Documentation Update (June 2025) Released June 2025 Complete by December 31, 2025 Submit documentation of completion with 2025 Nutrition Services Plan Required for WIC CPAs and WIC Nutritionists
Facilitator	WIC Coordinator, Training Supervisor, or WIC Nutritionist
Presentation	MDF Policy 765 Training (PDF) MDF Policy 765 Training (PPT)
Resources	Policy 765 Review Documentation Form (Excel) Policy 765 Release Note May 2025 LAWN presentation

Civil Rights Training: 2025 Annual Refresher (May 2025)
Presentation	WIC Civil Rights Refresher 2025 [PowerPoint]
Resources	Civil Rights Local Agency Job Aid 2025 [PDF] The documents to provide this in-service are here and in Workday Learning. If you do not have an account, you will need to create one. Please see the Job Aid: Create a Local Agency Staff Workday Learning Account for assistance.

New Foods, More Choice...TWIST Practice Packet Released March 5, 2025 Optional Material
Facilitator	WIC Coordinator or Training Supervisor Activities may be done independently
Practice Packet	TWIST Practice Packet

New Foods, More Choice...New TWISTs (also known as Food Package Training #2) Released February 25, 2025 Complete by April 1, 2025 Required for WIC Certifiers before assigning or issuing New 2025 Food Packages
Facilitator	WIC Coordinator or Training Supervisor May be done in collaboration with experienced Certifier/CPA
Presentation	New Foods, More Choice...New TWISTs (PowerPoint)
Facilitator Guide	New Foods, More Choice...New TWISTs Facilitator Guide (PDF)
Job Aids	Module A Templates Module B Templates Steps to assign food package for a participant who is pregnant and breastfeeding

New Foods, More Choice Food Package Training Part 1 This in-service provides details about changes to participant category and food package options starting April 1, 2025. This training is required for all WIC Staff. Released January 27, 2025 Complete by March 24, 2025 Required for WIC Certifiers before assigning or issuing New 2025 Food Packages
Facilitator	WIC Coordinator or Training Supervisor. May be done in collaboration with experienced Certifier/CPA
Presentation	New Food, More Choice 2025 Participant Food Packages (PowerPoint)
Facilitator Guide	Facilitator Guide for 2025 Participant Food Packages Training (PDF)
Job Aids	All Job Aids Combined (PDF) Child 13-23 Months (JA-C1) Child 24-60 Months (JA-C2) Infant Fully Breastfeeding (JA-IE) Infant Mostly Breastfeeding (JA-IB) Infant Some Breastfeeding (JA-IBN) Infant Non Breastfeeding (JA-IN) Fully Breastfeeding (JA-WE) Mostly Breastfeeding (JA-WB) Postpartum, Non Breastfeeding (JA-WN) Fully Breastfeeding Multiples (JA-WE-M) Pregnant (JA-WP) Special Food Package for Adults and Children (JA-Special-FP)

2024 Breastfeeding In-Service: Counseling Tips When Participants Request Formula Infant 0-3 Month Food Package Complete By December 1, 2024 Required To Complete Before Issuing "Infant 0-3 Month Food Package" In The Birth Month
Presentation	Counseling Tips When Participants Request Formula [PowerPoint]
Facilitator Guide	Counseling Tips When Participants Request Formula Facilitator Guide [PDF]
Facilitator	Training Supervisor, WIC Nutritionist, or Breastfeeding Coordinator.
Handouts	Touchpoints for Breastfeeding Assessment [PDF] Social Support Assessment [PDF] Common Infant Issues Summary [PDF] Scope of Practice for DBE [PDF] Sample Affirmations [PDF] Referral Partners [PDF] Knowlege Assessment Questions [PDF] Setting Breastfeeding Goals [PDF] Supplementation Scenarios [PDF] Low Milk Production Summary [PDF]

Nutrition Risk Update (July 2024)
Presentation	2024 Nutrition Risk Update [PowerPoint] (Due 9/30/2024)
Resources	Risk 201 - Low Hematocrit Low Hemoglobin Risk 211 - Elevated Blood Lead Level Risk 358 - Eating Disorders Risk 360 - Other Medical Conditions Risk 361 - Mental Illnesses Risk 901 - Recipient of Abuse

Can you hear me now? Tips for providing participant-centered remote services (July 2024) Complete by March 31, 2025
Presentation	Can you hear me now? [PowerPoint]
Facilitator Guide	Can you hear me now? Facilitator Guide [Word]
Self-paced Workbook	Can you hear me now? Self-paced workbook [PDF]

Civil Rights Training: 2024 Annual Refresher
Presentation	WIC Civil Rights Refresher 2024 [PowerPoint]
Resources	2024 Civil Rights Facilitator's Guide [PDF] Civil Rights Protective Services Job Aid 2024 [PDF]

2023 Nutrition Risk Refresher (September 2023) Complete by March 31, 2024 Thursday
Presentation	2023 Nutrition Risk Refresher [PowerPoint]
Resources and Instructions	Risk Summary Job Aid [PDF] Nutrition Risk List (at the bottom of the page linked) Nutrition Risk In-Service Evaluation The required completion date for this in-service is March 31, 2024

Preparing for OTIS: Oregon Tracking and Information System (August 2023) Complete by March 31, 2024
Presentation	Preparing for OTIS video
Resources and Instructions	The materials are packaged in a course in Workday Learning This in-service is designed to be viewed as a group with discussion about upcoming changes. The discussion guide provides question prompts if desired. Staff should complete the evaluation form (link in Workday) individually. Staff may complete the video and evaluation form as a self-paced course in Workday Learning using the link above. Completion Date is March 31, 2024

Counseling Considerations for Nutritional Supplements and Developmental Feeding (April 2023)
Presentation	Counseling Considerations for Nutritional Supplements and Developmental Feeding 2023 [PowerPoint]
Resources	Handouts and resources for this in-service: Guidance for the use of nutritional supplements [PDF] HER: Healthy Eating Guidelines Tip Sheet: Try and Taste [PDF] Job Aid: Pediatric Nutritionals [PDF] Nutritional Supplement Sample Care Plan - [PDF] \| [Word] Sample letter denying requested nutritional supplement [Word] The documents to provide this in-service are here and in Workday Learning. If you do not have an account, you will need to create one. Please see the Job Aid: Create a Local Agency Staff Workday Learning Account for assistance.

Civil Rights Training: 2023 Annual Refresher (May 2023)
Presentation	WIC Civil Rights Refresher 2023 [PowerPoint]
Resources	Civil Rights Local Agency Job Aid 2023 [PDF] The documents to provide this in-service are here and in Workday Learning. If you do not have an account, you will need to create one. Please see the Job Aid: Create a Local Agency Staff Workday Learning Account for assistance.

2020-2025 Dietary Guidelines for Americans (May 2022)
Presentation	2020-2025 Dietary Guidelines for Americans (Due 12/31/2022)
Resources	This in-service is available on Workday Learning. If you do not have an account, you will need to create one. Please see the Job Aid: Create a Local Agency Staff Workday Learning account for assistance. Additional resources about Workday Extended Enterprise Learner accounts for local agency staff can be found on the Workday Learning webpage. Having trouble: email: JOAN.E.MEDLEN@dhsoha.state.or.us

Compassion Fatigue (March 2022)
Presentation	Compassion Fatigue Presentation [PPT] (Due 12/31/2022). Available as a resource for Goal 2, a required component of the current Nutrition Service Plan. This presentation and its resources are also available In Workday Learning and on Basecamp.
Resources	Compassion Fatigue and Self-Care Facilitator Toolkit [PDF] 'Map for Managing One's Day' chart [PDF] 'The Feelings Wheel' chart [PDF] 'Experiencing Overwhelm & Trauma' chart [PDF] Professional Quality of Life Scale (PROQOL 5.0) [PDF] 'TIny Survival Guide' chart [PDF] 'Grateful' Log [PDF] 'Is Your Lifestyle Causing You Stress? worksheet [PDF] Activity: Create Your Personal 5-Degree Barometer [PDF] Activity: Start the Day with Intention [PDF] Activity: Create a Vision Board of Self-Care [PDF]

Safe Sleep for Oregon's Infants (January 2022)
Presentation	DHS Safe Sleep for Oregon's Infants self-study [Fillable PDF] (Due 12/31/2022) The powerful video at the beginning of this training is optional. It includes emotional conversations with parents who have experienced the sleep-related deaths of their infant. Please prioritize your self care when deciding whether or not to watch. MCH-WIC Joint Statement on Breastfeeding and Safe Sleep (PDF)

Risk Update (June 2021)
Presentation	2021 Risk Update [PowerPoint] (Due 9/30/2021)
Resources	Risk 134 - Failure to Thrive Risk 331 - Pregnancy at a Young Age Risk 371 - Nicotine and Tobacco Use Risk 904 - Environmental Tobacco Smoke Exposure

Breastfeeding - Infant Feeding Counseling Tips (May 2021)
Presentation	Breastfeeding - Infant Feeding Counseling Tips [PowerPoint] (Due 12/31/2021)

Summaries - Strengthening the Craft of Nutrition-Focused Counseling (January 2021)
Presentation	Summaries - Strengthening the Craft of Nutrition-Focused Counseling [PowerPoint] (Due 12/31/2021)

New 2021 Food List (December 2020)
Presentation	New 2021 Food List [PowerPoint] (Due 1/31/2021)
Resources	2021 Food List (English) Shopping with Your eWIC Card - updated version (English) Food List Changes 1/3 sheet (English/Spanish)

Breastfeeding and Growth (August 2020)
Presentation	2020 Breastfeeding and Growth [PowerPoint] (Due 12/31/2020)

Risk Update (June 2020)
Presentation	2020 Risk Update [PowerPoint] (Due 9/30/2020)
Resources	Risk 382 - Fetal Alcohol Spectrum Disorders Risk 357 - Drug Nutrient Interactions Risk 345 - Hypertension and Prehypertension Risk 338 - Pregnant Woman Currently Breastfeeding Risk 304 - History of Preeclampsia

Let's Talk About Healthy Behaviors (March 2020)
Resources	Let's Talk About Healthy Behaviors In-Service [PowerPoint] (Due 8/31/2020) Resources and references

Let's Talk About Growth (January 2020)
Resources	Let's Talk About Growth In-Service [PowerPoint] (Due 5/31/2020) Job Aid: Digital Scale Conversion to Ounces

Breastfeeding Continuing Education (September 2019)
Resource	In-Service Guide (Due 12/31/2019) Contact Kelly Sibley if access to the online course is needed.

Risk Updates (June 2019)
Presentation	2019 Risk Update (Due 9/30/2019)
Resources	131 - Low Prenatal Weight Gain 341 - Nutrient Deficiency or Disease 372 - Alcohol and Substance Use 902 - Woman or Infant-Child of Primary Caregiver with Limited Ability to Make Feeding Decisions and-or Prepare Food

Certifier Refresher (January 2019)
Chapter 4 Completing an Assessment	4-1: Nutrition risks and risk levels 4-2: Selecting and assigning risks Job aid: Selecting risks - Prenatal Job aid: Selecting risks - Postpartum Job aid: Selecting risks - Infants Job aid: Selecting risks - Children 4-3: What is a complete assessment? Job aid: What is a complete assessment? Job aid: Probing questions 4-4: Assessment variables Job aid: Conversation tracking tool
Chapter 5 Providing Nutrition-Focused Counseling	5-1: Moving from assessment to nutrition-focused counseling Job aid: Framework for nutrition-focused counseling 5-2: Checking for understanding Job aid: Anticipatory guidance topics 5-3: Planning for quarterly nutrition education
Chapter 7 Making Referrals	7-1: Good referrals 7-2: Required referrals 7-3: High-risk referral process
Chapter 8 Documentation	8-1: Why, where and how to document 8-2: Writing next steps 8-3: Documenting quarterly nutrition education
Completion Checklist and Required Posttest	Certifier Refresher In-service Checklist [Fillable PDF] Required posttest on iLearn Posttest must be taken on iLearn using Chrome/Edge/Firefox. iLearn has a bug in the posttest - when typing in answers do not put a space after your typed word. Adding a space will result in correct answers being marked as incorrect. If you aren’t able to see the posttest, or iLearn says you do not have access to the posttest, please follow the directions on page 5 here. This will update your profile to being an Oregon Health Authority Partner and will allow you to see all iLearn WIC materials.

Introduction to Caseload (January 2019)
Presentation	Online Course This is a required in-service for all Oregon WIC staff, and must be completed by 12/31/2019. Note: This is an online module on iLearn and works best using Chrome/Edge/Firefox browsers.

Training Resources

Anemia Screening
Resources	Required Screening for Anemia (Policy 626) Hemocue 301 Training Video

Food Insecurity
Presentation	Training Presentation Food Insecurity Training [PowerPoint] Video Recordings Section 1: Prevalence of Food Insecurity; Relevance to WIC Section 2: The New TWIST Food Insecurity Question & Documentation Food Insecurity Screening Scenario Role Play Section 3: Referrals
Handouts	Food Insecurity Training Participant Guide [Word] Food Insecurity Role Play Script [Word] Food Insecurity Role Play Response [Word]
Resources	For Trainers Food Insecurity Action Plan [Word] For Outreach & Partners Inviting Partners to WIC to Address Food Insecurity [Word] Fresh Alliance Poster - English [PDF] Fresh Alliance Poster - Spanish [PDF] Oregon Child Development Coalition Summary Sheet [Word] Oregon Farmers Market Assoc. Summary Sheet [Word] Oregon Food Bank Summary Sheet [PDF] Oregon Food Bank 'Shelf Life of Food' Handout [PDF] Partners for a Hunger-Free Oregon Summary Sheet [PDF] OSU SNAP-Ed & Expanded Food & Nutrition Education Program (EFNEP) Summary Sheet [PDF] SNAP-Ed Summary Sheet [PDF] SNAP-Ed & Food Hero Summary Sheet [PDF] Supplemental Nutrition Assistance Program (SNAP) Summary Sheet [PDF] SNAP Outreach Toolkit [PDF] Partnership Cafe Notes (Compiled) Notes from Partnership Cafe

Formula Changes
Handouts	Infant formula changes in WIC (English/Spanish) Common infant problems: crying English \| Spanish Common infant problems: colic English \| Spanish Common infant problems: constipation English \| Spanish Common infant problems: diarrhea English \| Spanish Common infant problems: food allergies English \| Spanish Common infant problems: spitting up English \| Spanish Baby behaviors for formula-fed infants: what is normal and when to refer?
Resource	2020 Changes to 19 Calorie Formulas

Iodine
Resource	Iodine [PowerPoint]

Infant Fruit and Vegetable Benefit
Resource	Offering the Infant Fruit and Vegetable Benefit [PowerPoint]

Medical Formulas
Resource	Pediatric nutritionals and dietary assessment

No Proof Form
Resource	No Proof Form Use [Powerpoint]

Perinatal Mood and Anxiety Disorders
Resource	Perinatal mood and anxiety disorders [PowerPoint]

Providing Virtual Services
Presentation	The BASICS of Your Video Presence (Video) Offering Individual Education in a Virtual Setting (Video)
Resources	Creating Your Own Phrases worksheet (PDF) Creating Your Video Presence - the BASICS (PDF)

Rights and Responsibilities
Resource	Rights and Responsibilities [Powerpoint]

Shopper Education
Presentations	Shopper education and customer service [Powerpoint]
Handouts	Job aid: What to do when a shopper couldn't buy a food Troubleshooting shopper issues

Using Vroom in WIC
Presentation	Using Vroom in WIC [Powerpoint]
Handouts	Vroom tip cards list Tip cards: English \| Spanish

Voter Registration
Guide	2013 NVRA update discussion guide
Handouts	NVRA frequently asked questions and answers (3/2013) Voter registration flowchart
Presentation	Your role in voter registration [Powerpoint]

WIC Foods Talking Points
	Talking points: What makes Oregon WIC foods special