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Crisis and Emergency Risk Communication (CERC)

Local health official being interviewed by TV reporterDuring public health emergencies, the Oregon Health Authority’s Public Health Division (OHA-PHD) works with local and tribal health authorities to make sure all Oregonians get health and safety information that is timely and accurate. We help develop outreach materials in a variety of formats (websites, social media, print, radio, television) and we provide our partners with training and technical assistance in crisis and emergency risk communication (CERC).

CERC Toolkits

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Talking Points (2018)

Airborne Disease Prevention

Measles Outbreaks

Chickenpox

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Press Releases (2018)

School Exclusion Day

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Measles/Announcing Increased Number of Cases

Measles Outbreak

Chickenpox Outbreak

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word​

Letters (2018)

Notification for Individuals Exposed to Measles in a Healthcare Setting

Notification for Parents of a Child Who Attends a School with a Measles Case (Version 1)

Notification for Parents of a Child Who Attends a School with a Measles Case (Version 2)

Voluntary Home Confinement

Health Alert Network (HAN) Message: Chickenpox

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word​

Notification for Parents of a Child Who Attends Same School as Chickenpox​

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word​

Social Media Messages (2018)

Measles

Chickenpox

Videos (2019)

YouTubeMeasles in Highly Contagious

Phone Script (2018)

Measles Flight Exposure

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Talking Points

Talking Points: Contact-Droplet Disease Prevention

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821B - Talking Points: Pertussis Outbreaks

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821C - Talking Points: Mumps Outbreaks

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Press Releases

OHA 8821D - Press Release: School Exclusion Day

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821E - Press Release: Pertussis Outbreak

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821F - Press Release: Focus on Immunization

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821G Press Release: Pertussis Outbreak at School

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821H - Press Release: Mumps Outbreak

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Letters

OHA 8821i - Letter: Provider Alert, Pertussis Testing

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821J - Letter: To Healthcare Providers

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821K - Letter: To Parents/Schools

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821L - Letter: For Workplaces

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821M - Letter: Provider Alert, Mumps

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Social Media Messages

OHA 8821N - Social Media: Pertussis Outbreaks (Word and PDF)

OHA 8821O - Social Media: Mumps Outbreaks (Word and PDF)

Fact Sheets

OHA 8821P - Fact Sheet: What is Pertussis? (PDF only)

  • English: PDF
  • Español / Spanish: PDF
  • Русский / Russian: PDF
  • 中文 / Simplified Chinese: PDF
  • Af Soomaali / Somali: PDF
  • Tiếng Việt / Vietnamese: PDF

Frequently Asked Questions (2017)

Heat FAQ

PDF Format

Extreme Heat and Public Health

Fact Sheets (2017)

PDF Format

Heat and Your Health

First-aid for Heat Illness

Caring for Your Vulnerable Patients During a Heat Wave

Social Media Messages (2017)

Graphics (2019)

Talking Points (2017)

  • English: PDF | Word
  • Español / Spanish: PDF | Word
  • Русский / Russian: PDF | Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: PDF | Word
  • ​Tiếng Việt / Vetnamese: PDF | Word

Press Releases (2017)

Press Release 1: Plan to beat the heat and avoid heat-related illness

Press Release 2: Beat the heat or you could get sick

Press Release 3: Extreme heat can make you sick. Learn the signs. Learn how to protect yourself.

Videos

YouTubeHow to Protect Yourself During Extreme Heat

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Talking Points

Talking Points: Fecal Oral Transmission

Talking Points: STEC Outbreaks

Talking Points: Salmonella

Press Releases

Press Release: E.coli Outbreak

Press Release: Salmonella Outbreak

For Providers

Provider Alert: STEC

Provider Alert: Salmonella

For Parents

Parent Letter: Severe Diarrheal Illness

Parent Letter: STEC

Parent Letter: Salmonella

PSAs

Handwashing

Social Media Messages

Handwashing

Food Safety

Swimming

Animals

Videos

YouTubeHealthy and Safe Swimming, version 1

YouTubeHealthy and Safe Swimming, version 2

YouTubeSalmonella and Poultry - Don't kiss the chicks

YouTubeHoliday Food Safety Tips

Fact Sheet (2017)

factsheet thumbnail

Hepatitis A: What You Need to Know

PDF format

Bookmarks (2018)

bookmarks thumbnail

PDF format, 2-sided, 5 bookmarks per sheet

English:

Vaccine Reminder Card (2019)

bookmarks thumbnail

Frequently Asked Questions (2017)

FAQ

PDF format

What College Communities Need to Know

Fact Sheets (2017)

PDF format

Meningococcal B Vaccine fact sheet

Bacterial Meningitisfact sheet

Customizable Tools

toolkit

Microsoft Word format

Bexsero vaccine reminder cards

Trumenba vaccine reminder cards

Get the vax! Vaccine promotion poster

Got the vax? Now what? Vaccine promotion poster

Bookmark / door hanger

Additional Resources

CDC's Meningococcal Disease Fact Sheet

Vaccine Information Statement: Serogroup B Meningococcal Vaccine (MenB)

​Key Websites

Medical Countermeasures

OHA: About Medical Countermeasures

Includes:

  • Point of dispensing (POD) signage
  • Fact sheets on bioterrorism agents
  • POD planning and operation resources

Injection Safety

The One & Only Campaign

This national campaign is a public health effort to eliminate unsafe medical injections. Through targeted education and awareness efforts, the One & Only Campaign empowers patients and healthcare providers to insist on nothing less than safe injections – every time, for every patient.

Includes:

  • Healthcare provider toolkit
  • Infographics
  • Patient and provider videos
  • Brochures
  • Checklists, quizzes, FAQs and more

Learn what OHA is doing to support the One & Only Campaign.

Frequently Asked Questions (2017)

FAQ

PDF format

Fact Sheets (2017)

air fact sheet

PDF format

Hazy, Smoky Air: Do you know what to do?

Public Health Guidance for School Outdoor Activities During Wildfire Eventsschool fact sheet

Clean Air at Homeclean air at home fact sheet

Videos (2017)

How to stay safe during wildfire season

School outdoor activity during wildfire events

Social Media Messages (2017)

Talking Points (2017)

Wildfire Smoke

  • English: PDF | Word
  • Español / Spanish: PDF | Word
  • Русский / Russian: PDF | Word
  • 中文 / Simplified Chinese: PDF | Word
  • Af Soomaali / Somali: PDF | Word
  • Tiếng Việt / Vietnamese: PDF | Word

Reducing Exposure to Wildfire Smoke

  • English: PDF | Word
  • Español / Spanish: PDF | Word
  • Русский / Russian: PDF | Word
  • 中文 / Simplified Chinese: PDF | Word
  • Af Soomaali / Somali: PDF | Word
  • Tiếng Việt / Vietnamese: PDF | Word

Wildfire Smoke and Masks

  • English: PDF | Word
  • How to Wear a Mask (EPA printable palm card): PDF

Press Releases (2017)

Press Release 1: Smoky Air Could Cause Health Problems

Press Release 2: Wildfire Smoke Inhalation Prevention Information

Press Release 3: Take Steps to Protect Yourself from Wildfire Smoke

Fact Sheets (2017)

PDF format

frostbite

Frostbite

hypothermia

Hypothermia

Keeping Food Safe During an Emergencyfact sheet

Preventing Carbon Monoxide Poisoning After an Emergencyfact sheet

Videos (2017)

YouTubeFood Safety During a Power Outage

YouTubePreventing Carbon Monoxide Poisoning During an Emergency​​

PSAs (2017)

Social Media Messages (2017)

Talking Points (2017)

Preventing Carbon Monoxide Poisoning

Preventing Frostbite

Preventing Hypothermia

Press Releases (2017)

Press Release 1: Cold weather health and safety tips

Press Release 2: Protect yourself in extremely cold conditions

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For more information about risk communication

For more information about using social media during an emergency

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