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Crisis and Emergency Risk Communication (CERC)

Local health official being interviewed by TV reporterDuring public health emergencies, the Oregon Health Authority’s Public Health Division (OHA-PHD) works with local and tribal health authorities to make sure all Oregonians get health and safety information that is timely and accurate. We help develop outreach materials in a variety of formats (websites, social media, print, radio, television) and we provide our partners with training and technical assistance in crisis and emergency risk communication (CERC).

CERC Toolkits

 In order to view PDF files in languages other than English, install the free Font Pack for Acrobat Reader.

OHA Website Resources

COVID-19 Updates from OHA COVID-19 Vaccine Public Information Contact Tracing Public Information Contact Tracing Resources Healthcare Partner Resources

Educational Materials

Visit OHA's COVID-19 page to find resources in multiple languages for individuals, families, schools and more.

COVID-19 Health Talking Points

COVID-19 Health Talking Points

COVID-19 Vaccine

Public Information Planning and Assessment

Testing Flyer for Testing Events

After you've been tested

Templates

Case Letter

Contact Letter

Outbreak Toolkit

COVID-19 Outbreak Communications Checklist

COVID-19 General Workplace Response Guide
For employers when employees test positive for COVID-19

Employer Outbreak Notification Letter Template

Provider Outbreak Notification Letter Template

Childcare Facility Outbreak Notification Letter Template

Parent Notification Letter Template for Childcare Outbreak

Symptom Screening Checklist for Non-Healthcare Staff

Outbreak ​Talking Points (Word)

​Outbreak Press Release Template (Word)

FAQ: COVID-19 Outbreaks in Workplaces (PDF)

Customizable Posters

Welcome Poster

Prevention Poster

Symptoms Poster

Customizable Flyers

These materials were developed with Marion County but can be used by other public health partners.

COVID-19 Prevention Tips

Stay Home, Save Lives

Grocery Shopping Tips to Stay Healthy

Videos (2020)

Social Media

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Talking Points (2018)

Airborne Disease Prevention

Measles Outbreaks

Chickenpox

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Press Releases (2018)

School Exclusion Day

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Measles/Announcing Increased Number of Cases

Measles Outbreak

Chickenpox Outbreak

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word​

Letters (2018)

Notification for Individuals Exposed to Measles in a Healthcare Setting

Notification for Parents of a Child Who Attends a School with a Measles Case (Version 1)

Notification for Parents of a Child Who Attends a School with a Measles Case (Version 2)

Voluntary Home Confinement

Health Alert Network (HAN) Message: Chickenpox

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word​

Notification for Parents of a Child Who Attends Same School as Chickenpox​

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word​

Social Media Messages (2018)

Measles

Chickenpox

Videos (2019)

YouTubeMeasles in Highly Contagious

Phone Script (2018)

Measles Flight Exposure

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Talking Points

Talking Points: Contact-Droplet Disease Prevention

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821B - Talking Points: Pertussis Outbreaks

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821C - Talking Points: Mumps Outbreaks

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Press Releases

OHA 8821D - Press Release: School Exclusion Day

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821E - Press Release: Pertussis Outbreak

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821F - Press Release: Focus on Immunization

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821G Press Release: Pertussis Outbreak at School

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821H - Press Release: Mumps Outbreak

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Letters

OHA 8821i - Letter: Provider Alert, Pertussis Testing

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821J - Letter: To Healthcare Providers

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821K - Letter: To Parents/Schools

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821L - Letter: For Workplaces

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

OHA 8821M - Letter: Provider Alert, Mumps

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Social Media Messages

OHA 8821N - Social Media: Pertussis Outbreaks (Word and PDF)

OHA 8821O - Social Media: Mumps Outbreaks (Word and PDF)

Fact Sheets

OHA 8821P - Fact Sheet: What is Pertussis? (PDF only)

  • English: PDF
  • Español / Spanish: PDF
  • Русский / Russian: PDF
  • 简体中文 / Simplified Chinese: PDF
  • Af Soomaali / Somali: PDF
  • Tiếng Việt / Vietnamese: PDF

Frequently Asked Questions (2017)

Heat FAQ

PDF Format

Extreme Heat and Public Health

Fact Sheets (2017)

PDF Format

Heat and Your Health

First-aid for Heat Illness

Caring for Your Vulnerable Patients During a Heat Wave

Social Media Messages (2017)

Graphics (2019)

Talking Points (2017)

Press Releases (2017)

Press Release 1: Plan to beat the heat and avoid heat-related illness

Press Release 2: Beat the heat or you could get sick

Press Release 3: Extreme heat can make you sick. Learn the signs. Learn how to protect yourself.

Videos

YouTubeHow to Protect Yourself During Extreme Heat

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Talking P​oints

Talking Points: Fecal Oral Transmission

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Talking Points: STEC Outbreaks

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Talking Points: Salmonella

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Press Releases

Press Release: E. coli Outbreak

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Press Release: Salmonella Outbreak

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

For Providers

Provider Alert: STEC

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Provider Alert: Salmonella

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word
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For Parents

Parent Letter: Severe Diarrheal Illness

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Parent Letter: STEC

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

Parent Letter: Salmonella

  • English: Word
  • Español / Spanish: Word
  • Русский / Russian: Word
  • 简体中文 / Simplified Chinese: Word
  • Af Soomaali / Somali: Word
  • Tiếng Việt / Vietnamese: Word

PSAs

Handwashing

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Social Media Messages

Handwashing

Food Safety

Swimming

Animals

​Flooding Complete Toolkit (2015)

PDF | Word

Fact Sheets (2017)fact sheet

PDF format

 What To Do When Your Water Source is Flooded

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Keeping Food Safe During an Emergencyfact sheet

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Preventing Carbon Monoxide Poisoning After an Emergency

Press Releases

Tips for Preparing for a Flood

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Flood Warning

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Videos (2017)

Protect yourself during a flood​​​​

YouTubeFood Safety During a Power Outage

YouTubePreventing Carbon Monoxide Poisoning During an Emergency​​​

Fact Sheet (2017)

factsheet thumbnail

Hepatitis A: What You Need to Know

PDF format

Bookmarks (2018)

bookmarks thumbnail

PDF format, 2-sided, 5 bookmarks per sheet

English:

Vaccine Reminder Card (2019)

bookmarks thumbnail

Frequently Asked Questions (2017)

FAQ

PDF format

What College Communities Need to Know

Fact Sheets (2017)

PDF format

Meningococcal B Vaccine fact sheet

Bacterial Meningitisfact sheet

Customizable Tools

toolkit

Microsoft Word format

Bexsero vaccine reminder cards

Trumenba vaccine reminder cards

Get the vax! Vaccine promotion poster

Got the vax? Now what? Vaccine promotion poster

Bookmark / door hanger

Additional Resources

CDC's Meningococcal Disease Fact Sheet

Vaccine Information Statement: Serogroup B Meningococcal Vaccine (MenB)

​Key Websites

Medical Countermeasures

OHA: About Medical Countermeasures

Includes:

  • Point of dispensing (POD) signage
  • Fact sheets on bioterrorism agents
  • POD planning and operation resources

Injection Safety

The One & Only Campaign

This national campaign is a public health effort to eliminate unsafe medical injections. Through targeted education and awareness efforts, the One & Only Campaign empowers patients and healthcare providers to insist on nothing less than safe injections – every time, for every patient.

Includes:

  • Healthcare provider toolkit
  • Infographics
  • Patient and provider videos
  • Brochures
  • Checklists, quizzes, FAQs and more

Learn what OHA is doing to support the One & Only Campaign.

Seasonal Influenza Toolkit (2016)

PDF | Word

Fact Sheets (2017)

Fact sheet

PDF Format

Flu Background

Videos (2017-2018)

YouTubeProtect yourself against the flu

YouTubeProtect yourself and others from the flu

YouTubeWhen to get a flu shot

YouTubeWhy get a flu shot?

YouTube4 great reasons to get a flu shot

YouTubeWhat are the emergency warning signs of the flu?

YouTubeVacuna contra influenza (gripe)

YouTubeVacúnese Contra La Gripe

Talking Points

PDF Format

General Flu Talking Points

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For Parents

For Health Workers

School and Day Care Center Resources (2018)

Outbreak Detection and Management

Long-Term Care Facility Resources (2017)

Employee Vaccine Promotion

For Patients and Family Members

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Evacuations

Threatened by Wildifire? Know the Evacuation Levels

What to Take During an Evacuation - People with Special Heath Care Needs

Had to Evacuate from a Disaster? Getting Emergency Refills from a Pharmacy

Key Resources to Help You Stay Safe While Evacuated from Wildfires

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Frequently Asked Questions about Wildfire Smoke and Public Health

FAQ

PDF format

Fact Sheets

air fact sheet

PDF format

Hazy, Smoky Air: Do you know what to do?

Public Health Guidance for School Outdoor Activities During Wildfire Eventsschool fact sheet

Clean Air at Homeclean air at home fact sheet

Fact Sheet: Air Cleaner

Social Media Messages

Social Media Graphics

Talking Points

Wildfire Smoke and Masks

Wildfire Smoke

Reducing Exposure to Wildfire Smoke

Press Releases

Press Release 1: Smoky Air Could Cause Health Problems

Press Release 2: Wildfire Smoke Inhalation Prevention Information

Press Release 3: Take Steps to Protect Yourself from Wildfire Smoke

Videos 

How to stay safe during wildfire season

Protect your home from wildfire smoke

School outdoor activity during wildfire events

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Fact Sheets (2017)

PDF format

frostbite

Frostbite

hypothermia

Hypothermia

Keeping Food Safe During an Emergencyfact sheet

Preventing Carbon Monoxide Poisoning After an Emergencyfact sheet

Videos (2017)

YouTubeFood Safety During a Power Outage

YouTubePreventing Carbon Monoxide Poisoning During an Emergency​​

PSAs (2017)

Social Media Messages (2017)

Talking Points (2017)

Preventing Carbon Monoxide Poisoning

Preventing Frostbite

Preventing Hypothermia

Press Releases (2017)

Press Release 1: Cold weather health and safety tips

Press Release 2: Protect yourself in extremely cold conditions

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For more information about risk communication

For more information about using social media during an emergency

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