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Oregon Health Authority

HealthSpace Software

HealthSpace Licensing and Inspection Software

Does HealthSpace seem to be running slow?

Check the system status to see if there are any system issues or downtime and an ETA for it to be fixed.

CloudSuite Training Videos

NEW! iPad HSTouch video and manual for inspectors - April 2024  
Helpful iPad tip You can shrink the on-screen keyboard by pinching the corners of the keyboard together.  This will resize the keyboard and allow you to move the smaller keyboard around on the screen as well as use swipe to text like you would on a phone.  
  • Billing training video - October 2023
  • New User Webinar - Oregon CloudSuite Overview
  • Office Training 
  • Temporary Vendor and Event Training
  • Field Training - CloudSuite
  • Field Training - HS Touch app - Microsoft version
  • Office Staff Tools

    Inspector Tools

    HSPay and Online Payment Info (for online license renewal payments)

    Watch a detailed discussion of HSPay to get an overview of how it works in the CloudSuite system.  This a general overview for HealthSpace staff and is not specific to Oregon (the Jackson County referred in the video is not in Oregon).  We also have an Oregon-specific HSPay demo and documentation.

    Commonly asked questions about online renewal payments:

    • Counties choosing to use Heartland will be given preference since they will be much quicker to set up (plug and play)
    • Counties using other vendors will take longer to come online since the API (Application Programming Interface) will need to be set up for each LPHA and will depend on the responsiveness of the third party merchant (Elavon, Point & Pay, etc) to sign off on the security of the API with HealthSpace
    • Accepting online payments is not required and your county could come online at any time in the future

    Expectations if you are using Heartland:

    • Heartland is a Level 1 PCI-compliant merchant.  HealthSpace has the obligation to maintain this and it is evaluated under the OHA contract.
    • It is insured for $5 million per incident
    • You will have an HS Pay center added to your Accounting Tools menu to manage all online payments

    Expectations if you are using your own vendor:

    • LPHAs will need to provide an introduction to HealthSpace and their vendor account manager to start integration
    • Counties do not need to set up new Merchant ID Numbers (MIDs) – existing ones can be used for this process
    • PCI compliance will be the responsibility of the LPHA
    • You will not have an HS Pay center (streamlined interface) added to your main view, but you will still be able to see when operators pay online 

    2023 Online Payment Meetings with LPHAs and HealthSpace:

    2/13/23

    2/23/23

    3/3/23

    3/10/23

    4/20/23 (recommend starting at 20 minute mark for this one)

    5/26/23

    6/5/23

    6/15/23

    7/18/23