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Emergency Department Utilization Among Members Experiencing Mental Illness - Technical Assistance

In 2018 a CCO incentive metric was introduced to focus on reducing emergency department (ED) utilization for members experiencing mental illness. This is a health care disparity metric meant to address a clear disparity in average life expectancy. Adults living with serious mental illness die 25 years earlier than other Americans, largely due to treatable medical conditions.

Recorded webinar series

These webinars focus on what CCOs, clinicians and clinic staff can do to improve care for populations experiencing mental illness, with the goal of reducing inappropriate emergency department utilization and hospital readmissions.

Whole health in populations experiencing mental illness

Behavioral and physical health integration: lessons from the field

Systems improvement for populations experiencing mental illness

Strategies to reduce ED utilization for members experiencing mental illness

  • October-November 2017
  • Introduction to the ED-MI disparity metric (Recording/Slides)
  • An analytic method for exploring avoidable ED utilization (Recording/Slides)
  • Tri-county 911 service coordination program (Recording/Slides)
  • Resources and innovative interventions in Medicaid for managing patient pain (Recording/Slides)

Other OHA opportunities

2019 Collective/PreManage technical assistance

The HIT Commons is co-sponsored by OHA and the Oregon Health Leadership Council (OHLC), and oversees the Emergency Department Information Exchange (EDIE) and the Collective platform (formerly PreManage). HIT Commons is also engaged in the Oregon Provider Directory and Oregon Community Information Exchange initiatives. EDIE and Collective platform learning resources and webinars are available on the OHLC website.


Anona Gund: or 971-673-2832

CCO incentive measure technical specifications and guidance documents are available from the Office of Health Analytics.