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Emergency Department Utilization Among Members Experiencing Mental Illness - Technical Assistance

In 2018 a CCO incentive metric was introducted to focus on reducing emergency department (ED) utilization for members experiencing mental illness. This is a health care disparity metric meant to address a clear disparity in average life expectancy. Adults living with serious mental illness die 25 years earlier than other Americans, largely due to treatable medical conditions.


Recorded webinar series

These webinars focus on what CCOs, clinicians and clinic staff can do to improve care for populations experiencing mental illness, with the goal of reducing inappropriate emergency department utilization and hospital readmissions.

Whole health in populations experiencing mental illness


Behavioral and physical health integration: lessons from the field

Systems improvement for populations experiencing mental illness

Strategies to reduce ED utilization for members experiencing mental illness

  • October-November 2017
  • Introduction to the ED-MI disparity metric (Recording/Slides)
  • An analytic method for exploring avoidable ED utilization (Recording/Slides)
  • Tri-county 911 service coordination program (Recording/Slides)
  • Resources and innovative interventions in Medicaid for managing patient pain (Recording/Slides)

Other OHA opportunities

2019 Collective/PreManage technical assistance

The Oregon Health Leadership Council and HIT Commons are hosting technical assistance webinars and learning collaboratives to support the use of the Collective Platform (formerly known as EDIE/PreManage). See the full calendar of events and registration details


Anona Gund: or 971-673-2832

CCO incentive measure technical specifications and guidance documents are available from the Office of Health Analytics.

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