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Staff Training: Breastfeeding, Certifier Academy, Civil Rights, TWIST

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Staff In-Services have moved to their own page: Staff Training: In-Services

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Breastfeeding Training

2022 Remote Breastfeeding Training flyer and registration links - Instructor: Cathy Carothers, BLA, IBCLC, FILCA

Breastfeeding Basics

Target audience

New WIC certifying staff, breastfeeding peer counselors, community partners

DescriptionThis interactive training focuses on participant-centered counseling and support for breastfeeding families in WIC. Topics include breastfeeding barriers and myths, milk production basics, managing early breastfeeding challenges, breastfeeding positions and attachment, solutions for common breastfeeding problems, appropriate uses of breastfeeding aids and pumps, navigating the first year of breastfeeding, and the weaning process. *Beginning Fall 2020 this course is provided remotely using Zoom web conferencing platform. Detailed instructions will be provided to staff registered for the course.
  • WIC Level 1 Breastfeeding Course - 2 modules (~1.5 hours)
  • WIC PCE Course - Introduction + 9 modules (~2.5 - 3 hours)
  • WIC Baby Behaviors - first 6 of the 9 modules (~1.5 hours)
All courses are available through Workday Learning Oregon.
Course length

Four days (must attend all four days)

Time9:00 am - 3:30 pm
  • Enrollment has closed for Spring 2022
  • For more information contact Diane Arnold, Training Team Assistant, at  or 971-217-5145

Zoom web conferencing platform. We recommend using your local agency PC desktop. 

PosttestThe Breastfeeding Basics posttest is available on Workday Learning here.
Use Chrome/Edge/Firefox as your browser for best results.
WIC staff are required to complete the posttest to get credit for this course.

To register for this remote training, provide the following information to Diane Arnold, Training Team Assistant, at or 971-217-5145.

  • Staff name
  • Agency name
  • Position
  • Email address

Other information
  • Maximum enrollment is 12.
  • Note: Training may be cancelled if less than 4 WIC staff are registered.
    Staff who are registered for training will be notified one week prior to class date if training is cancelled.

Certifier Academy

Level 3 Certifier Academy
Target audienceWIC Certifiers (CPAs) who have completed all Level 1 and 2 training modules and online courses and have been working as a Certifier for 6 months or more.

The academy is designed to build more advanced nutrition-focused counseling skills.
It consists of 3 parts:
  • A 7-month learning cohort conducted via Skype;
  • The option to work with an experienced mentor;
  • A 1-day face-to-face training
Full description of the Certifier Academy can be found here.
Dates and locations Learning Cohort

To be determined

ApplyApplications are not being accepted at this time.
Other information

Civil Rights Training

Oregon WIC staff are required to receive annual training on civil rights. See WIC Policy 452 for more information.

Civil Rights Training Materials

Civil Rights Training is now available in Workday Learning.

TWIST Training

The TWIST Training Manual has is located on its own page: TWIST Remote Training and TWIST User Manual

TWIST Training

(For WIC staff only)

Target audience

New WIC staff

Course length

Two days, 8:00 a.m. to 5:00 p.m.

and Resources


Classes are held via Zoom.
  • April 12 - 13, 2022
  • May 10 - 11, 2022
  • June 7 - 8, 2022
  • July 12 - 13, 2022
  • August 9 - 10, 2022
  • September 13 - 14, 2022
  • October 25 - 26, 2022

Registration closes one week before the first day of training for that month's training

  • For example, if the training date is September 14, 2022, September registration closes on September 7, 2022.

Contact Diane Arnold, Training Team Assistant, at 971-217-5145 or

Other information
  • Staff should have their P-Number and have successfully logged into Citrix before the training begins.
  • The TWIST Training Workbook and Resources will be mailed to staff registered for remote classes.
  • Agencies can request reimbursement for travel and lodging if the training is not provided remotely. See Policy 340.
  • Course includes a brief overview of the WIC program and the services that WIC staff provide for participants. Hands-on training will provide new staff with skills they need to navigate TWIST. Staff will be able to complete a certification and understand food package assignment. They will be able to use TWIST to document information in a participant's TWIST record. They will be able to select the appropriate nutrition education contact and make requests or schedule appointments. They will understand their role in providing food benefits. They will have a good overall understanding of how TWIST is used in the clinic to provide participant services. Course serves as a good companion to the Nutrition Training Modules and on-the-job training.