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Public Notice Resources & Templates

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You must contact Drinking Water Services immediately when issuing a boil water advisory at any public water system.


General Water Advisory Guidance

Public Notification Requirements

Public notification rules attempt to make public notification easy and effective so consumers receive notices quickly during emergencies and the notices are easy to read and understand. Regulators and water systems have concise standard language and notices available. Public notices are divided into three categories based on public health risk:
  • Tier 1 - Critical/Urgent (must issue within 24 hours)
  • Tier 2 - Important (must issue within 30 days)
  • Tier 3 - No immediate concern (must issue within one year)
EPA's Public Notification Rule webpage contains resources for water system owners and operators, including a list of required elements in a public notice. See also EPA's Revised Public Notification Handbook- there is one version for community and non-transient non-community (NTNC) systems and another for transient non-community systems. The handbook contains information about EPA's Public Notification Rule and violation types and also includes public notice templates, suggestions for effective delivery, strategic planning concepts, and usage of standard and appropriate health effects language.

Lead and Copper Public Education Requirements

If lead is present above the action level, public education must be delivered to water users.  The following materials are appropriate:

  • "Lead in Drinking Water" Public Education Brochure Template
    • For community water systems: MS Word -or- PDF
    • For non-transient non-community water systems: MS Word -or- PDF

For water systems where corrosion control is practiced, the following public notice templates are appropriate if water quality parameters fail to meet minimums.

  • Failure to maintain minimum water quality control parameters for Lead: MS Word -or- PDF
  • Failure to maintain minimum water quality control parameters for Copper: MS Word -or- PDF
Additionally, whenever monitoring for lead in tap water is completed, regardless of the results, consumers must be notified of the sample results from their own residence. Notification must be provided to customers within 30 days of when the water supplier is notified of the tap water monitoring results. Appropriate templates can be found on the Monitoring Resources and Forms page.

Public Notice Templates

These are commonly used templates, procedures, and forms designed for operators of public water systems to utilize when issuing public notices (for example, when exceeding a maximum contaminant level (MCL), failing to complete required tests, failing to report the results, or failing to meet treatment techniques). Templates are available for download below.  Please consult Oregon’s public notification rules for appropriate use criteria.
Notices for Microbiological Contaminants
  • Boil Water Advisory (Tier 1) for violating the MCL for E. coli:  MS Word -or-  PDF
    • Failure to complete a Level 1 Coliform Investigation or correct sanitary defects found during a completed Level 1 Coliform Investigation (Tier 2):  MS Word -or- PDF
      • Failure to correct sanitary defects found during a completed Level 2 Coliform Investigation (Tier 2):
        1. Investigation for E. coli MCL violation (Tier 2):  MS Word -or- PDF
        2. Investigation for repeat Level 1 investigations (Tier 2): MS Word -or- PDF
      • Failure to maintain 4-log treatment at groundwater system with fecally contaminated source (Tier 2): MS Word -or- PDF
      • Failure to take corrective action following E. coli in a groundwater source (Tier 2): MS Word -or- PDF
      • Failure to complete seasonal water system start-up procedure (Tier 2): MS Word -or- PDF
      Notices for Chemical Contaminants
        • Exceeding MCL for a chemical or radiological contaminant (Tier 2): MS Word -or- PDF
        • Exceeding MCL for nitrate MCL (Tier 1): MS Word -or- PDF
        • Exceeding MCL for trihalomethanes (TTHM) or haloacetic acids (HAA5), (Tier 2): MS Word -or- PDF
        • Exceeding MCL and acute level for arsenic (Tier 1): MS Word -or- PDF
        • Exceeding MCL and acute level for arsenic in SPANISH (Tier 1): MS Word -or- PDF

        Notices for Operational Problems

        • Boil water advisory for loss of water pressure (Tier 1): MS Word -or- PDF
        • Do not drink advisory wildfire-related (Tier 1): MS Word -or- PDF
          Boil water advisory for turbidity exceeding the maximum allowable limit (Tier 1): MS Word -or- PDF
        • Exceeding the MCL for turbidity in more than 5% of samples (Tier 2): MS Word -or- PDF
        • Failure to complete start-up procedures at a seasonal water system: MS Word -or- PDF
        • Failure to correct significant deficiencies following a sanitary survey:
        • Failure to maintain effective disinfection treatment (Tier 2): MS Word -or- PDF
        • Monitoring and/or Reporting Failure (coliform, surface water report, nitrate, etc.): MS Word -or- PDF

        Notices for Cyanotoxins

        • Drinking water advisory for vulnerable populations: MS Word -or- PDF
        • Drinking water advisory for vulnerable populations in SPANISH: MS Word -or- PDF 
        • Drinking water advisory for all populations: MS Word -or- PDF
        • Drinking water advisory for all populations in SPANISH: MS Word -or- PDF

        Problem Corrected Notice (following Tier 1, 2, or 3 situations)

        • Oregon does not require water systems to post a "Problem Corrected" notice, but doing so may help restore the confidence of your consumers.  EPA provides this example should you choose to issue one. The language may be tailored to fit the situation: MS Word -or- PDF

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