Participant Centered Services (PCS)

Improving health outcomes through participant centered services

Topics on this page

All files on this page are Adobe Reader (PDF) format unless otherwise noted.

RENEW Initiative Documents

Framework for Nutrition-Focused Counseling (NFC) - (Word)

RENEW Regional Training (September 2018)
Presentation	RENEW Training Slides (PPT)
Resources	RENEW Resource Packet (PDF) RENEW Workbook (PDF) Training Schedule (PDF)

RENEW Regional Training (March 2018)
Presentation	RENEW Training Slides (PPT)
Resources	RENEW Training Schedule (Word) RENEW Agenda (Word) Workbook / Activities Conversation Tracking Tool (Word)

PCS sustainability

WIC PCE e-Learning Modules (WIC Training Modules page): There are ten separate e-learning modules in the Participant Centered Education instruction.

Certifier training materials

Skills cards

Skills cards including these topics: spirit of participant centered services, opening the conversation, open-ended questions, affirmations, reflections, summarizing, offering nutrition education, use of printed materials, closing the conversation

Circle charts
Blank charts, English and Spanish	Full page layout	Half page layout
Suggested topics: all	English	Spanish
Suggested topics: Pregnancy	English	Spanish
Suggested topics: Postpartum	English	Spanish
Suggested topics: Breastfeeding	English	Spanish
Suggested topics: Infants 0-5 months	English	Spanish
Suggested topics: Infants 6-12 months	English	Spanish
Suggested topics: Children 13-23 months	English	Spanish
Suggested topics: Children 2-5 years	English	Spanish

Continuing education overview

In-Services
Open-ended questions	Instructor	Staff
Affirmations	Instructor	Staff
Reflecting	Instructor	Staff
Summarizing	Instructor	Staff
Completing the full assessment before providing education	Instructor	Staff
Dealing with resistance	Instructor	Staff
Providing anticipatory guidance	Instructor	Staff
Level 2 CE Lessons
Providing advice	Instructor	Staff
Health outcomes	Instructor	Staff

Handouts
Importance of a WIC clerk What is PCS? Interpersonal style Rapport building Reflective listening statements	How we view the world Handling difficult situations Recognizing resistance Listening quotes
Activities
Say it better Pop the question Clerical scenarios for role play	Front desk interactions Forming reflections for clerks
Observation guides
Clerical encounter observation guide

Overview

Nutrition education guidance (links to Nutrition Education page)
Participant Centered Groups Model: Includes description of each area or domain of the PC Groups model

Handouts

Group resource cards

*Skill cards*
Spirit of PCE groups Opening the session Involving the group Open-ended questions Affirmations	Reflections Summarizing Closing the session Selecting objectives Writing objectives
*Strategy cards*
Learning environment Using learning materials in groups Rolling with resistance Accommodating children Differing viewpoints Disruptive groups Correcting misinformation	Involving a quiet group Pair share Redirecting off-topic discussions Explore - offer - explore activity Pros and cons activity Storytelling activity Zero to ten scaling activity